Sr Mgr Robotics Repair Center

Role Summary

The Senior Manager, Ottava Repair Center Operations leads end-to-end repair center strategy and execution for the Ottava robotic surgical platform. This role ensures world-class service performance, regulatory compliance, operational excellence, and continuous improvement across repair, refurbishment, and return-to-service activities. The Sr Manager leads cross-functional teams and partners with Quality, Engineering, Supply Chain, Field Service, and Commercial teams to deliver exceptional customer outcomes. Location: Santa Clara, California, United States of America.

Responsibilities

• Own day-to-day and long-term operations of the Ottava Repair Center, including repair, refurbishment, testing, and release (repaired parts to inventory) activities
• Establish and execute repair center strategy aligned to Ottava launch, scale-up, and lifecycle plans
• Establish, track and ensure consistent achievement of KPIs including turnaround time (TAT), cost, quality, and service level agreements (SLAs)
• Lead, develop, and inspire a multi-disciplinary team including managers, engineers, technicians, and support staff
• Build organizational capability through hiring, training, succession planning, and performance management
• Foster a culture of accountability, continuous improvement, safety, and customer focus
• Ensure full compliance with applicable regulatory and quality system requirements (e.g., FDA QMSR, ISO 13485, internal SOPs)
• Partner with Quality to support audits, inspections, CAPAs, nonconformance management, and change control
• Champion right-first-time execution and root cause problem solving
• Negotiate and manage internal quality agreements with manufacturing and engineering to define support deliverables
• Drive Lean, Six Sigma, and operational excellence initiatives to improve efficiency, reduce cost, and improve throughput
• Lead data-driven decision making using operational metrics and performance dashboards
• Identify automation, tooling, and process optimization opportunities
• Partner with Engineering and R&D to improve serviceability, repair processes, and design for service
• Collaborate with Supply Chain on parts availability, inventory strategy, and supplier performance
• Align with Field Service and Commercial teams to ensure seamless customer experience and rapid system recovery
• Develop repair center capacity models and long-range operating plans
• Support global service strategy and potential future network expansion
• Contribute to business cases and investment planning for tools, facilities, and capabilities

Qualifications

• Required: Bachelor’s degree in Engineering, Operations, Supply Chain, or related technical field
• Required: 8–12+ years of progressive experience in operations, service, manufacturing, or repair environments
• Required: 5+ years of people leadership experience managing managers and frontline teams
• Required: Experience operating in a regulated medical device, robotics, or high‑reliability industry
• Required: Strong working knowledge of quality systems and regulatory requirements
• Preferred: Master’s degree (MBA, MS Engineering, or similar)
• Preferred: Experience supporting complex electromechanical or robotic systems
• Preferred: Lean Six Sigma certification or demonstrated operational excellence leadership
• Preferred: Experience supporting new product launches or rapid scale environments

Skills

• Operational strategy & execution
• People leadership and talent development
• Data-driven problem solving
• Cross-functional influence
• Change management
• Customer-centric mindset
• Agile Manufacturing
• Cross-Functional Collaboration
• Developing Others
• EHS Compliance
• Equipment Maintenance
• Fact-Based Decision Making
• Financial Competence
• Good Manufacturing Practices (GMP)
• Inclusive Leadership
• Leadership
• Manufacturing Compliance
• Performance Measurement
• Plant Operations
• Predictive Maintenance
• Problem Management
• Problem Solving
• Project Reporting
• Repair Management
• Team Management

Additional Requirements

• Travel up to 30-50% as repair center footprint grows globally
• Ability to work in a manufacturing/repair center environment