Sr. Manager, Sales Operations

Role Summary

The Manager/Sr. Manager, Sales Operations is a key member of the Commercial Analytics and Operations team, partnering with Commercial leadership in support of the Commercial organization. Responsibilities include sales operations and commercial analytics across the portfolio. This role reports to the Director of Field Analytics and Operations. This hybrid role requires in-office collaboration 2-3x per week in the San Francisco Office.

Responsibilities

• Manage preparation for possible future product launches, including sales force sizing, alignment, targeting, reporting and CRM support
• Understand Sales Operations functions including Incentive Compensation, Veeva CRM, data stewardship, and other field supporting programs
• Work with cross-functional teams to optimize and manage field team alignments, field targeting, and sales allocations
• Monitor subnational performance and BBIO commercial effort to proactively inform the Sales organization of performance, emerging trends and strategic initiatives
• Support Field Analytics and Operations team with interpretation and reporting of KPIs, metrics, dashboards, monthly performance reporting as well as ad hoc reporting requests
• Develop and maintain analytic tools (ex. PowerBI) for the Sales team and Commercial Analytics organization to help efficiently address ad hoc market questions
• Measure the impact (ROI) of key Sales tactics, lead efforts to optimize impact of key initiatives

Qualifications

• 4+ years of sales operations and commercial analysis experience in the pharmaceutical or biotech industry
• Positive interactions with biopharma sales teams and appropriate communication and training skills
• Demonstrated analytic abilities/experience and advanced knowledge of MS Office (Excel, PowerPoint, Word)
• Strong team player with the ability to work in a fast-moving, dynamic, and evolving small company environment
• Understand key pharmaceutical data sources and data structures
• Experience in drug launch and/or rare disease is a plus
• Demonstrated ability to work with many cross-functional partners and communicate with all levels in the organization

Skills

• Sales operations and commercial analytics
• CRM systems and data stewardship
• Cross-functional collaboration
• KPI interpretation, dashboards, and ad hoc reporting
• Analytical tool development (e.g., PowerBI)