Sr Manager, Patient Services Business Design

Role: Manager/Sr. Manager, Patient Services Business Design, serving as a strategic link between organizational strategy and operations within patient support programs. Responsibilities: analyze business goals, develop actionable plans, model business capabilities and value streams, optimize processes for efficiency and patient experience, produce key architecture artifacts, and facilitate cross-functional stakeholder alignment across teams like Business Technology, Compliance, Legal, and Patient Engagement. Qualifications: bachelor's degree (master's preferred), 5-7+ years in healthcare, biopharma, or regulated environments, with 5+ years translating business needs into solutions and 3+ years in Business Design or Architecture. Experience in patient services, process modeling, and managing complex projects in matrixed settings is required. High-Value: focus on designing and optimizing patient support programs, ensuring compliance, and improving customer experience across therapeutic areas, likely involving digital or support technology solutions. Work setup and travel are not specified.