Sr. Manager, L&D Products Engineering Lead

Role Summary

Senior Manager, L&D Products Engineering Lead at Pfizer. Provides hands-on technical leadership to realize the Learning Technology Ecosystem vision, leading the implementation and integration of AI-enabled capabilities. Guides a team of engineers, architects, technical support, and vendor partners to deliver best-in-class learning solutions and practices. Collaborates with Product Managers to deliver the Technology Ecosystem roadmap and fosters Agile/DevOps adoption. This role is hybrid, with 2-3 days per week in Pfizer offices.

Responsibilities

• Lead technical strategy, architecture, development and support for the Learning Technology Ecosystem, ensuring alignment across products and teams, and proactively integrating emerging AI and agentic technologies to advance the platform’s capabilities.
• Contribute to strategic vision and roadmap to forge a new path for the Learning Technology EcoSystem
• Identify and implement process and product improvements, including the adoption of AI-driven solutions, to enhance the learner and content owner experience.
• Manage and mentor a team of technical experts (solution engineers, architects, technical support, and vendor partners), fostering a culture of innovation and continuous learning in AI and advanced technologies.
• Collaborate with product management, enterprise/data architects, and business analysts to envision, plan, and engineer solutions that leverage AI for greater personalization, automation, and insight.
• Drive adoption of Agile/Lean Development and DevOps practices to streamline development processes, while exploring how AI can optimize workflows and accelerate delivery.
• Track metrics and build reports to measure progress against objectives and key results
• Manage dependencies and coordinate with other delivery teams (web/app/dashboard), ensuring AI initiatives are harmonized across the ecosystem.
• Apply compliance requirements and ensure documentation, system configuration, and compliance activities are up to date.
• Provide input to senior management decisions that impact business direction within the Sub Business Unit/Sub Operating Unit, advocating for innovative approaches.
• Embraces a growth mindset in helping develop team members capabilities as technology and platform evolves

Qualifications

• Required: BA/BS with 6+ years of experience or MBA/MS with 5+ years of experience or PhD/JD with 1+ year of experience or MD/DVM with any years of relevant experience
• Required: Familiarity with user experience design principles and processes
• Required: Strong people management experience, coupled with excellent organizational and communication skills
• Required: Deep experience with Learning Management System and compliance requirements
• Required: Experience contributing to and executing product visions, strategies, and roadmaps
• Required: Strong communicator with excellent written and verbal skills
• Required: Agile/Lean Development & DevOps knowledge or experience
• Required: Demonstrated leadership, accountability, and organizational skills
• Required: Ability to work independently and build strong relationships across teams
• Required: A curious and highly motivated self-starter who can work effectively across cross-functional teams and can independently drive progress toward completion with proper planning and management
• Required: Passion for creating user-centric digital and interactive experiences
• Required: Up to date and knowledgeable about the latest trends, innovations and best practices in the digital space and AI
• Preferred: Familiarity with the pharmaceutical industry
• Preferred: Experience in leading cross-functional teams
• Preferred: Strong analytical and problem-solving skills
• Preferred: Ability to manage multiple projects simultaneously
• Preferred: Excellent interpersonal and negotiation skills
• Preferred: Ability to foster a collaborative and inclusive team environment
• Preferred: Strong leadership skills with the ability to influence and drive change
• Preferred: Experience using common AI tools, including generative technologies such as ChatGPT or Microsoft Copilot, to support problem solving and enhance productivity. Demonstrated curiosity for exploring how these tools can improve outcomes and understanding of responsible AI practices, including risk management and ethical use
• Preferred: Experience in a leadership role, developing and implementing strategic initiatives
• Preferred: Experience leading teams and building talent for current and future needs
• Preferred: Experience designing, developing, or implementing workplace solutions
• Preferred: Certification in Agile and Scrum development practices is a plus
• Preferred: Experience in product design, data & analytics, and managing distributed teams
• Preferred: Strong communication skills with ability to align the organization on complex technical decisions
• Preferred: Active coach and mentor focused on team growth
• Preferred: Demonstrated ability to produce positive outcomes working in matrixed teams that span multiple functions
• Preferred: Experience in managing geographically distributed teams

Additional Requirements

• Occasional additional hours in the evening or weekends as necessitated by workload, project timelines, critical support issues, or meetings with global vendors and peers.
• Domestic and International travel up to 20%.