Sr. Manager, IT QA- Regulatory Assurance

The Senior Manager, IT Quality is responsible for elevating AbbVie’s IT operations and software quality practices by ensuring compliance with regulatory requirements and corporate standards. Provides strategic leadership across process improvement, risk management, and validation strategies, and develops/implements quality systems and processes using digital enablement, data-driven methodologies, automation, AI, and advanced analytics. Supports audits/inspections, CAPA execution in Business Technology Solutions Quality, vendor documentation adoption, proactive risk mitigation, and operational excellence. Leads and develops the IT Quality team and drives continuous process improvement and innovation.

Responsibilities:
- Provide IT Quality Assurance leadership to ensure compliance across IT operations and projects.
- Lead, mentor, and develop the IT Quality team (directly supervise managers/principal engineers).
- Design and implement automation solutions and digital tools to streamline Software Lifecycle (SLC).
- Architect/oversee validation strategy, policy framework development, and enterprise process harmonization.
- Lead audit and inspection support; manage responses and CAPA deployment/closure.
- Oversee vendor documentation, partner management, and contract oversight (including SLA compliance).
- Use metrics/KPIs/dashboards to monitor IT system health and operational risks.
- Identify process automation and technology adoption opportunities to improve efficiency and audit-readiness.
- Align cross-functional partners and BTS Quality leadership on quality initiatives and investments.
- Standardize best practices/templates; promote lessons learned and continuous improvement.

Qualifications:
- Bachelor’s (8 years) / Master’s (7 years) / PhD (3 years).
- Experience in SQA, CSV, investigations, and/or auditing.
- At least 2 years leading quality professionals in people management/supervisory roles.
- Expertise in regulatory assurance, process improvement, enterprise risk management, automation, validation strategy, and audit/inspection responses.
- Ability to develop/execute enterprise policy frameworks and validation/process harmonization.
- Strong technology acumen: cloud, automated testing, AI/ML, advanced quality analytics, CSA.
- Experience managing cross-functional teams and vendor/partner/contract/budget/resource allocation.
- Strong communication and influencing skills.
- Track record of leading team development and driving high performance.

Preferred:
- Certifications: ASQ Certified Quality Auditor, PMP, Six Sigma, or equivalent.

Benefits/Compensation (as stated):
- Paid time off; medical/dental/vision insurance; 401(k) (eligible employees).
- Eligible for long-term incentive programs.
- Compensation range subject to pay disclosure requirements (base pay).