Sr. Manager Digital Workplace
Legend Biotech
17 days ago
Remote friendly (Bridgewater, NJ)
United States
IT
Role Overview
Senior Manager, Digital Workspace leads strategy, design, implementation, and continuous improvement of secure, productive digital workplace technologies, including workplace automation and ServiceNow solutions.
Key Responsibilities
- Develop and execute enterprise Digital Workspace strategy and own ServiceNow long-term roadmap.
- Serve as primary point of contact for ServiceNow initiatives and governance.
- Establish best practices, standards, and scalable architecture.
- Lead ServiceNow module design/development/implementation (ITSM, ITAM, HAM & SAM).
- Manage demand intake, prioritize backlogs, and deliver enhancements/projects.
- Partner across IT, HR, Security, SAP, and Operations to identify automation/workflow improvements.
- Architect ServiceNow integrations (e.g., Microsoft Entra, Intune, Workday, SAP, Snowflake, custom APIs).
- Direct CMDB data accuracy/integrity; integrate CMDB with ITSM processes (Incident/Change) and provide technical leadership.
- Deliver data-driven reporting/analytics and establish data governance.
- Partner with Security/Compliance for platform audits, risk assessments, and vulnerability remediation.
- Drive user-centric design, accessibility/usability/performance, change/version/release management, and automation/self-service.
- Manage ServiceNow relationship and MSP for licensing/cost optimization; evaluate emerging technologies.
Requirements
- Bachelor’s degree in IT/CS/Business Admin or related.
- ServiceNow certifications (e.g., CSA/CAD, CIS-ITSM/ITOM/GRC).
- ITIL v4 (or similar).
- 8–12 years IT experience; 3–5 years managing teams in end-user services/digital workspace (healthcare preferred).
- Experience with Intune/JAMF/SCCM; advanced Microsoft Teams/SharePoint/OneDrive/Exchange.
- Excel (pivot tables/macros), Power BI/data analysis.
- API experience (REST/GraphQL/SOAP/gRPC); Kafka/MQTT/sFTP a plus.
- Language: Mandarin.
Benefits
- Medical/dental/vision; 401(k) match (vests day one); 8 weeks paid parental leave after 3 months; paid time off (vacation/personal/sick/floating holidays + 11 company holidays); additional voluntary benefits listed in posting.
Senior Manager, Digital Workspace leads strategy, design, implementation, and continuous improvement of secure, productive digital workplace technologies, including workplace automation and ServiceNow solutions.
Key Responsibilities
- Develop and execute enterprise Digital Workspace strategy and own ServiceNow long-term roadmap.
- Serve as primary point of contact for ServiceNow initiatives and governance.
- Establish best practices, standards, and scalable architecture.
- Lead ServiceNow module design/development/implementation (ITSM, ITAM, HAM & SAM).
- Manage demand intake, prioritize backlogs, and deliver enhancements/projects.
- Partner across IT, HR, Security, SAP, and Operations to identify automation/workflow improvements.
- Architect ServiceNow integrations (e.g., Microsoft Entra, Intune, Workday, SAP, Snowflake, custom APIs).
- Direct CMDB data accuracy/integrity; integrate CMDB with ITSM processes (Incident/Change) and provide technical leadership.
- Deliver data-driven reporting/analytics and establish data governance.
- Partner with Security/Compliance for platform audits, risk assessments, and vulnerability remediation.
- Drive user-centric design, accessibility/usability/performance, change/version/release management, and automation/self-service.
- Manage ServiceNow relationship and MSP for licensing/cost optimization; evaluate emerging technologies.
Requirements
- Bachelor’s degree in IT/CS/Business Admin or related.
- ServiceNow certifications (e.g., CSA/CAD, CIS-ITSM/ITOM/GRC).
- ITIL v4 (or similar).
- 8–12 years IT experience; 3–5 years managing teams in end-user services/digital workspace (healthcare preferred).
- Experience with Intune/JAMF/SCCM; advanced Microsoft Teams/SharePoint/OneDrive/Exchange.
- Excel (pivot tables/macros), Power BI/data analysis.
- API experience (REST/GraphQL/SOAP/gRPC); Kafka/MQTT/sFTP a plus.
- Language: Mandarin.
Benefits
- Medical/dental/vision; 401(k) match (vests day one); 8 weeks paid parental leave after 3 months; paid time off (vacation/personal/sick/floating holidays + 11 company holidays); additional voluntary benefits listed in posting.