Sr. Manager, CX Research

Role: Senior Manager, CX Research within Pfizer Digital & Technology, leading qualitative and experimental research to inform colleague-centric product development. Responsibilities: design, execute, and analyze end-to-end research studies without external vendors; translate insights into product recommendations; incorporate AI tools to enhance research workflows; collaborate with product managers to prioritize features; manage multiple projects in a fast-paced environment; mentor junior researchers and engage with senior stakeholders. Qualifications: Bachelor's or Master's in Human-Centered Design, Psychology, Market Research, or related field; 7+ years (Bachelor's) or 5+ years (Master's) in CX, UX, or product research; strong experience in qualitative, experimental, and telemetry data analysis; proficiency in tools such as Python, R, Qualtrics, or Medallia; experience integrating AI into research workflows; skilled in stakeholder engagement and managing concurrent projects. Preferred: applying behavioral insights in product design, cross-functional leadership, excellent communication skills. High-Value: focus on colleague experience, behavioral and telemetry data analysis, AI integration, agile environment, no reliance on external vendors, U.S.-based work; location options vary with potential relocation support.