Sr. Manager, CX Research

Role: Senior Manager, CX Research within Pfizer Digital & Technology, leads qualitative and quantitative research to enhance colleague-centric product development. Responsibilities: design, execute, and analyze research studies independently, utilizing behavioral data analysis and AI integration to accelerate insights; translate findings into actionable product recommendations; manage multiple projects and stakeholder relationships; mentor junior researchers and advocate for customer-centric design. Requirements: Bachelor's or Master's in Human-Centered Design, Psychology, or related field; 5+ years (Master's) or 7+ years (Bachelor's) experience in CX, UX, or product research; proficiency in behavioral, telemetry, and usability research methods; hands-on expertise with tools like Python, R, Qualtrics, or similar; experience applying AI in research workflows. Preferred: applying behavioral insights to product design, strong project management, and stakeholder engagement skills. High-Value: focus on colleague experience within digital products, rapid research cycles, AI-enabled workflows, agile development environment, and cross-functional collaboration. Work setup: flexible to multiple locations; specific travel and visa details not specified.