Sr. Manager, Customer Operations & Financial Reconciliation

Role: Senior Manager leading Customer Operations and Financial Reconciliation at CSL Seqirus, focusing on chargeback adjudication, revenue protection, and compliance within commercial contracts. Responsibilities include overseeing Contract Membership and Chargebacks teams, ensuring accurate Gross-to-Net (GTN) execution, resolving complex disputes with wholesalers, and partnering with Finance for financial close and accruals. The role emphasizes identifying root causes of revenue leakage and process gaps, leading system enhancements (SAP, Model N), and managing dispute negotiations. Requirements: 5+ years in pharma or healthcare finance, commercial contract operations, or chargeback adjudication, with experience managing senior teams. Skills include proficiency with Model N, SAP, strong analytical ability to interpret large transactional data, and effective cross-functional collaboration. Education: Bachelor’s in Finance, Business, or related field. Preferred: experience in revenue management within biopharma, knowledge of GxP or regulatory frameworks. The role demands strategic oversight of revenue cycle processes, dispute resolution, and system improvements to minimize errors and optimize cash flow, operating in a fast-paced, high-stakes environment with strong stakeholder engagement across Finance, Sales, IT, and Supply Chain.