Sr. Manager Customer Excellence

Role: Manager/Senior Manager, Customer Excellence, focusing on optimizing the customer journey for patients and healthcare providers within AbbVie's OneHUB platform. Responsibilities: execute end-to-end customer journey mapping, identify improvement opportunities, design and implement process enhancements, collaborate with technology teams on platform upgrades, and establish continuous improvement frameworks to boost service quality, operational efficiency, and customer satisfaction. Qualifications: bachelor's degree; 5-7 years in patient services, contact centers, or customer experience roles; proven success in driving operational and customer experience improvements with measurable outcomes; strong understanding of service metrics, workflow optimization, and experience partnering with technology teams. HighValue: healthcare/biopharma environment, regulated setting, focus on customer experience, process and workflow improvements, cross-functional collaboration, experience with CRM and workflow systems. WorkSetup: not specified; typically hybrid or on-site depending on location.