Sr. Manager, Content Supply Chain & Agency Management
Alnylam Pharmaceuticals
13 hours ago
Remote friendly (Cambridge, MA)
United States
Marketing
Responsibilities:
- Lead development of standardized agency governance models, operational processes, and ways of working.
- Manage agency operational oversight, including KPIs, SLAs, and performance tracking.
- Serve as the primary representative for strategic content operations and systems-related initiatives (e.g., claims management, digital asset management, workflow automation).
- Review workflows and business processes to identify opportunities for automation, simplification, operational efficiency, and improved content lifecycle management.
- Oversee print production, inventory, fulfillment management, and field readiness activities, ensuring alignment with approved use, operational standards, and compliance requirements, including management of an external contractor.
- Build partnerships across Commercial, Compliance, Legal, Information Technology, Omnichannel, and agency teams to support operational excellence and scalable processes.
- Collaborate with stakeholders across organizational levels to support operational excellence and strategic initiatives.
- Support change management, operational governance, and execution readiness for new systems, workflows, and operational capabilities.
Qualifications:
- Bachelor’s degree required.
- 5–8 years of experience in Marketing Operations, Content Operations, Agency Management, Commercial Operations, or related functions in pharma/biotech/healthcare.
- Working knowledge of MLR/Commercial Review Board (CRB) review processes and regulated promotional environments.
- Experience managing agencies, workflows, and operational governance processes.
- Experience with Veeva Vault/PromoMats/Salesforce strongly preferred.
- Strong organization, communication, stakeholder management, and execution skills.
- Experience supporting workflow optimization, automation, and operational process improvement initiatives.
- Lead development of standardized agency governance models, operational processes, and ways of working.
- Manage agency operational oversight, including KPIs, SLAs, and performance tracking.
- Serve as the primary representative for strategic content operations and systems-related initiatives (e.g., claims management, digital asset management, workflow automation).
- Review workflows and business processes to identify opportunities for automation, simplification, operational efficiency, and improved content lifecycle management.
- Oversee print production, inventory, fulfillment management, and field readiness activities, ensuring alignment with approved use, operational standards, and compliance requirements, including management of an external contractor.
- Build partnerships across Commercial, Compliance, Legal, Information Technology, Omnichannel, and agency teams to support operational excellence and scalable processes.
- Collaborate with stakeholders across organizational levels to support operational excellence and strategic initiatives.
- Support change management, operational governance, and execution readiness for new systems, workflows, and operational capabilities.
Qualifications:
- Bachelor’s degree required.
- 5–8 years of experience in Marketing Operations, Content Operations, Agency Management, Commercial Operations, or related functions in pharma/biotech/healthcare.
- Working knowledge of MLR/Commercial Review Board (CRB) review processes and regulated promotional environments.
- Experience managing agencies, workflows, and operational governance processes.
- Experience with Veeva Vault/PromoMats/Salesforce strongly preferred.
- Strong organization, communication, stakeholder management, and execution skills.
- Experience supporting workflow optimization, automation, and operational process improvement initiatives.