Sr. Manager, Change Lead – Patient Services Platforms

Use Your Power for Purpose
The Change Lead is responsible for driving change management for patient services technology and will be a key member of the leadership team. They identify and ensure user adoption challenges and transformation opportunities through the patient services process. The role collaborates cross-functionally to drive adoption, minimize disruption, and deliver expected business outcomes.
What You Will Achieve
General responsibilities
Develop and execute change management strategies and plans, including communications, training, stakeholder engagement, and resistance management, for LSC transformation
Conduct change impact assessments and stakeholder analyses to identify risks and readiness gaps for large programs
Partner with project and program leads to integrate change activities into overall project plans and timelines
Ensure change approaches align to enterprise change management methodology, tools, and templates
Program operations
Partner with project sponsors and business leads to define and align change strategy and develop a ways-of-working framework that supports a seamless transition for impacted colleagues
Collaborate with cross-functional partners, including IT, HR, Communications, and Training teams, on change readiness planning and execution
Engage applicable field-facing and business colleagues, as needed, on change requirements and impacts
Ensure that all change activities comply with applicable internal policies, quality standards, and data privacy guidelines
Troubleshoot adoption challenges and other change-related issues, such as resistance, capability gaps, and process breakdowns
Conduct reviews and reporting of change readiness and adoption data, identifying improvement opportunities and flagging risks to appropriate stakeholders
Support modernization of digital tools and platforms to improve colleague and stakeholder engagement experience
Stakeholder and leadership engagement
Coach senior leaders and people managers on their role as change sponsors and champions
Provide regular guidance to project teams and stakeholders to ensure change milestones are met or exceeded
Support and lead development of change plans and approvals; manage and monitor change activities to ensure alignment with program timelines and requirements
Communications and training
Develop and manage communication plans, ensuring consistent, timely messaging across all levels of the organization
Collaborate with internal partners, key stakeholders, and Pfizer Digital teams to create and refresh change-related content and materials
Contribute to strategy and creative content for training resources intended to explain program benefits and new processes
Here Is What You Need (Minimum Requirements)
Applicant must have a bachelor's degree with at least 6 years of experience; OR a master's degree with at least 5 years of experience; OR a PhD with 1+ years of experience
Experience in change management, organizational development, program management, or related areas required
Proven track record leading change on large-scale, cross-functional initiatives
Demonstrated expertise in stakeholder management, communications planning, and training design and delivery
Demonstrated success in a highly fast-paced setting
Strong project management and organizational skills, with cross-functional teams of diverse colleagues
Exceptional written and verbal communication skills, and prior experience presenting to senior leaders
Other Job Details:
Last Date to Apply for Job: October 30, 2026
Location: NYHQ
Ability to travel based on business needs
NOT eligible for Relocation Package
This position is hybrid and requires working from site, 2 to 3 days per week
The annual base salary for this position ranges from $124,400.00 to $207,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Sunshine Act
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EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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