Sr. Manager, Absence & Accommodations Support
Bristol Myers Squibb
2 months ago
Remote friendly (Tampa, FL)
United States
Human Resources
Sr Manager, Absence & Accommodations Support
Responsibilities:
- Lead a team accountable for Massachusetts processes/workflows supporting leave of absence (LOA) and accommodations support to BMS employees (primary regions: North and South Americas plus Ireland).
- Ensure consistent customer experience aligned with core values, strategy, commitments, and goals.
- Maintain an environment to meet operational performance targets and ensure compliance for supported services.
- Own day-to-day operational relationship with third parties delivering absence management services; ensure delivery per SLAs and resolve customer issues.
- Review and resolve escalated absence-related issues, including offsets.
- Build and maintain long-term relationships with customers and key stakeholders.
- Collaborate with peer teams (Governance, Product & Process, Relationship Management) to ensure compliance with Federal and State guidelines.
- Consult legal resources as needed to mitigate risk.
- Determine proper organizational structure and execute operations to deliver service.
- Raise improvement opportunities to enhance operational efficiency through Product Based Operating Model structures.
- Ensure absence and accommodations knowledge content is kept current.
- Proactively communicate with PS Business Partners, business leaders, and People Organization peers to ensure compliance with internal/external policies and budgetary coding.
- Lead, develop, and mentor direct reports with a customer-centric mindset.
- Demonstrate technical expertise on automated systems and processes in designated areas of responsibility.
- Proactively develop and maintain technical knowledge on current trends and best practices.
Required Experience & Skills:
- Capability to apply laws/programs including FMLA (including Massachusetts), FLSA, Worker Compensation, and ADA.
- Bachelor’s degree (or equivalent); or 7–10 years comparable experience (or equivalent education/training/experience).
- 3–5 years’ experience in a shared services environment.
- At least 2 years people manager or significant team lead experience for a multi-country/geographically dispersed team.
- Ability to influence and coach team members to achieve maximum operational performance.
- Proven ability to develop a team and provide growth opportunities.
- Working knowledge of HR and customer service software (e.g., Workday, SAP, ADP, Darwin, Fidelity, telephony, case management, knowledge management).
- Ability to handle multiple tasks simultaneously and shift priorities quickly.
- Strong quantitative and analytical skills for assessment and problem resolution.
- Strong interpersonal and communication skills for managing client expectations in cross-functional, matrix environments.
Benefits (as stated):
- Health coverage (medical, pharmacy, dental, vision).
- Wellbeing support programs (e.g., BMS Well-Being Account, BMS Living Life Better, EAP).
- Financial wellbeing and protection (401(k), short-/long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, survivor support).
- Paid time off: flexible time off (unlimited, with manager approval) for US exempt employees, and 160 hours annual paid vacation plus holidays for certain other employee groups.
Compensation Overview (as stated):
- Tampa, FL, US: $114,670 - $138,947.
Application instructions:
- If you come across a role that intrigues you but doesn’t perfectly line up with your resume, apply anyway.
Responsibilities:
- Lead a team accountable for Massachusetts processes/workflows supporting leave of absence (LOA) and accommodations support to BMS employees (primary regions: North and South Americas plus Ireland).
- Ensure consistent customer experience aligned with core values, strategy, commitments, and goals.
- Maintain an environment to meet operational performance targets and ensure compliance for supported services.
- Own day-to-day operational relationship with third parties delivering absence management services; ensure delivery per SLAs and resolve customer issues.
- Review and resolve escalated absence-related issues, including offsets.
- Build and maintain long-term relationships with customers and key stakeholders.
- Collaborate with peer teams (Governance, Product & Process, Relationship Management) to ensure compliance with Federal and State guidelines.
- Consult legal resources as needed to mitigate risk.
- Determine proper organizational structure and execute operations to deliver service.
- Raise improvement opportunities to enhance operational efficiency through Product Based Operating Model structures.
- Ensure absence and accommodations knowledge content is kept current.
- Proactively communicate with PS Business Partners, business leaders, and People Organization peers to ensure compliance with internal/external policies and budgetary coding.
- Lead, develop, and mentor direct reports with a customer-centric mindset.
- Demonstrate technical expertise on automated systems and processes in designated areas of responsibility.
- Proactively develop and maintain technical knowledge on current trends and best practices.
Required Experience & Skills:
- Capability to apply laws/programs including FMLA (including Massachusetts), FLSA, Worker Compensation, and ADA.
- Bachelor’s degree (or equivalent); or 7–10 years comparable experience (or equivalent education/training/experience).
- 3–5 years’ experience in a shared services environment.
- At least 2 years people manager or significant team lead experience for a multi-country/geographically dispersed team.
- Ability to influence and coach team members to achieve maximum operational performance.
- Proven ability to develop a team and provide growth opportunities.
- Working knowledge of HR and customer service software (e.g., Workday, SAP, ADP, Darwin, Fidelity, telephony, case management, knowledge management).
- Ability to handle multiple tasks simultaneously and shift priorities quickly.
- Strong quantitative and analytical skills for assessment and problem resolution.
- Strong interpersonal and communication skills for managing client expectations in cross-functional, matrix environments.
Benefits (as stated):
- Health coverage (medical, pharmacy, dental, vision).
- Wellbeing support programs (e.g., BMS Well-Being Account, BMS Living Life Better, EAP).
- Financial wellbeing and protection (401(k), short-/long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, survivor support).
- Paid time off: flexible time off (unlimited, with manager approval) for US exempt employees, and 160 hours annual paid vacation plus holidays for certain other employee groups.
Compensation Overview (as stated):
- Tampa, FL, US: $114,670 - $138,947.
Application instructions:
- If you come across a role that intrigues you but doesn’t perfectly line up with your resume, apply anyway.