Sr. IT Support Specialist

Role: Senior IT Support Specialist responsible for leading internal end-user support at Humacyte, ensuring high-quality, responsive technical assistance across the organization. Responsibilities include managing escalations, mentoring junior staff, maintaining support documentation, and troubleshooting Microsoft 365 (Exchange Online, SharePoint, Teams, Outlook), endpoint management via Microsoft Intune, and patching with Azure Update Manager or ManageEngine. The role oversees onboarding/offboarding processes, supports network connectivity issues, and deploys hardware and AV setups. Requirements: 5–8 years in IT support, strong customer service skills, expertise in Microsoft 365, device management, patching, and basic networking; Bachelor's degree or equivalent experience. Preferred skills include ITIL certification, experience supporting executives or within regulated biotech environments (GxP, SOX), and relevant certifications (e.g., Microsoft 365, Azure, CCNA). High-value specifics: life sciences setting; focus on Microsoft/Azure infrastructure; support for a biotech company developing bioengineered tissues, with clinical trial stages in late-phase development. Collaboration involves internal employees, with a focus on VIP support and escalation. Work setup is onsite in Durham, NC; participation in after-hours on-call rotation is required.