Sr. IT Engineering Manager, Salesforce & Vault - Foster City

Role Summary

Sr. IT Engineering Manager, Salesforce & Vault – Foster City. Lead the global IT Engineering function supporting US Commercial Field Enablement, managing Salesforce and Vault platform capabilities for field-led events and engagements. Coordinate with MSP and enterprise IT teams to ensure secure, compliant, high-availability applications and data flows, and drive an enhancement roadmap in partnership with Product Owners. Own the cloud-based data replication layer (AWS S3) and downstream integrations to support governance and operational readiness.

Responsibilities

• Enhance and manage capabilities for field-led events across multiple applications and business stakeholder teams
• Work with the MSP team to ensure applications continue to meet business needs
• Work with enterprise IT teams to ensure in-scope applications remain compliant with security, architecture, and compliance requirements
• Own cloud-based CRM data replication layer supporting compliance and all downstream integrations
• Manage and monitor replication pipelines for data integrity and availability
• Define and govern RPO and RTO for business-critical data flows
• Troubleshoot replication failures and latency issues
• Architect and operate the CRM data replication layer on AWS S3, ensuring high availability, performance, and scalability
• Partner with MDM, Analytics Hub, Compliance, and Business Conduct teams to ensure downstream readiness
• Manage AWS S3 storage, replication, and cost optimization
• Work closely with Product Owners for Veeva / Vault CRM, Veeva Align and other field applications to ensure end-user experience remains consistent and positive

Qualifications

• Required: 12+ years with high school diploma or equivalent, or 10+ years with AA, or 8+ years with BS/BA, or 6+ years with MS/MA/MBA
• Preferred: 5+ years in a similar role within the biotech/pharmaceutical industry with demonstrated applied technical and functional knowledge
• Preferred: Strong understanding of Salesforce and Vault platforms
• Preferred: Hands-on experience with AWS services including S3, Lambda, IAM, KMS, CloudWatch, Glue, and EventBridge
• Preferred: Strong understanding of data replication architectures
• Preferred: Experience managing replication operations
• Preferred: Knowledge of RPO/RTO and resiliency concepts
• Preferred: High level of personal integrity consistent with core values
• Preferred: Understanding of speaker programs landscape; Business Conduct rules around attendance and spend in US
• Preferred: Experience with enterprise platform/application assessments
• Preferred: Experience working in a multi-vendor scenario; vendor management experience is a plus
• Preferred: Cloud cost management and optimization experience
• Preferred: Experience supporting governed/compliant data environments (HIPAA, GDPR, FDA 21 CFR Part 11)
• Preferred: AWS Certified Solutions Architect
• Preferred: Strong communication skills to engage directly with business users, IT and vendor teams

Skills

• Salesforce and Vault platform knowledge
• AWS services including S3, Lambda, IAM, KMS, CloudWatch, Glue, and EventBridge
• Data replication architectures and operations
• Vendor management in a multi-vendor environment
• Strong communication and collaboration skills
• Security, architecture, and compliance awareness

Education

• Preferred: Computer Science degree or related discipline