Sr. Director, Strategic Planning and Business Operations

Role Summary

The Senior Director, Strategic Planning and Business Operations reports to the SVP, Head of Data, Digital & Technology (DD&T), Plasma Derived Therapies (PDT) and serves as a strategic partner to the Global DD&T and PDT leadership team. This role shapes long-term technology strategy, aligns with enterprise planning, drives performance management (KPIs, OKRs, metrics), and leads executive-level communications and business reviews. It requires strong presence, analytical rigor, critical thinking and problem-solving ability to translate complex strategies into compelling narratives for senior stakeholders. Location is Cambridge, MA with onsite/hybrid arrangement.

Responsibilities

• Lead the development and execution of long-range strategic plans in partnership with the SVP, Head of DD&T PDT and Strategy & Planning teams.
• Drive the performance management agenda across Global Technology, including the definition, tracking, and reporting of KPIs, OKRs, and other success metrics.
• Serve as the architect and facilitator of Quarterly Business Reviews (QBRs), ensuring alignment, accountability, and visibility across the organization.
• Build and deliver high-impact executive presentations and strategic narratives for senior leadership forums, board updates, and global communications.
• Drive Digital Transformation initiatives and lead efforts to integrate digital technologies into all areas of the business, fundamentally changing how the organization operates and delivers value to customers.
• Develop and implement risk management strategies to identify potential risks and mitigate them.
• Oversee change management processes to ensure initiatives are implemented smoothly and benefits are realized.
• Partner with Finance, HR, and cross-functional teams to ensure strategic initiatives are resourced, sequenced, and measured effectively.
• Act as process owner for PDT DD&T to streamline new ways of working across the ecosystem, including workforce resourcing (employees including Innovation Capability Centers resourcing, vendors, etc.).
• Lead a team of strategy and performance professionals, fostering a culture of excellence, collaboration, and continuous improvement.
• Establish and maintain strategic operating rhythms, including annual planning, mid-year reviews, and strategic offsites.
• Monitor industry trends, competitive benchmarks, and emerging technologies to inform strategic direction and innovation opportunities.
• Act as a trusted advisor to senior leaders, providing insights and recommendations that shape enterprise-wide technology decisions.
• Ensure alignment between strategic priorities and operational execution through collaboration with Global DD&T, Commercial, GMS, R&D, and Engineering teams.
• Lead a high performing team of directors and managers, providing strategic vision while balancing near-term deliverables.
• Ensure professional development, performance management, and succession planning to build and retain a high-performing team.
• Foster a positive, inclusive, and collaborative team culture aligned with the organization's values and mission.

Qualifications

• Bachelor’s degree in technology required; MBA or advanced degree in Business, Technology, or related field preferred.
• Minimum of 15 years of experience in technology strategy, performance management, or enterprise planning roles.
• Proven track record of leading strategic planning and performance management in a global, matrixed organization.
• Exceptional communication and storytelling skills, with experience preparing materials for Senior Leadership audiences.
• Strong analytical and financial acumen, with the ability to synthesize data into actionable insights.
• Experience leading cross-functional teams and influencing without authority.
• Strong organizational skills to manage deadlines, communicate strategy, and ensure readiness for strategic objectives.
• Structured and methodical, yet adaptable to changing needs and innovation; experience working across diverse teams and enabling change.
• Deep understanding of technology trends, digital transformation, and innovation frameworks; experience with external consultants and managing strategic partnerships.
• Comfortable navigating ambiguity and driving clarity in complex environments; ability to work independently in a fast-paced, dynamic environment.
• Proficiency in Microsoft Office Suite (PowerPoint, Excel, Word), Smartsheet, and performance dashboards.
• Experience working across global, hybrid, and virtual teams.
• Direct experience in the pharmaceutical industry or related field required; prior experience leading a medium to large organization and influencing senior-level management is a plus.
• Track record of leading and driving business process transformation and organizational culture change, delivering on programs with complex deliverables.
• Strong leadership, management, and development of large, globally dispersed teams; strong talent judgment and decision-making capabilities.
• Healthcare business acumen with a comprehensive understanding of the pharmaceutical industry.

Education

• Bachelor’s degree in technology required; MBA or advanced degree in Business, Technology, or related field preferred.