Sr. Director, Sales Operations & Commercial Excellence

Role: Senior Director, Sales Operations & Commercial Excellence, responsible for building and scaling Cerenome's commercial infrastructure amid company growth. Responsibilities include designing territory and account models, developing sales incentive compensation plans, establishing a robust CRM system (currently HubSpot), and creating scalable processes, dashboards, forecasts, and KPIs to enable data-driven decision-making. The role involves collaborating with cross-functional teams such as Commercial, Finance, Marketing, and HR, and partnering with senior leadership to shape strategic and operational frameworks. Qualifications: Bachelor's degree or equivalent with significant experience in Sales Operations, Commercial Excellence, or Revenue Operations within diagnostics, biopharma, or healthcare sectors. Demonstrated success in designing or building territory models and incentive programs, strong knowledge of sales planning, forecasting, pipeline management, and hands-on experience with CRM systems. Preferred: experience in oncology, molecular diagnostics, precision medicine, or laboratory services; supporting commercialization of new products or technologies; advanced CRM experience (HubSpot, Salesforce); expertise in data analytics, APIs, and data integration. Location: Remote or hybrid; travel approximately 15–25%. The position reports to the Vice President, Commercial Sales, with potential future leadership of a dedicated Sales Operations team.