Sr Director PSS, HCP Experience

Role Summary

Senior Director of PSS, HCP Experience, based in Cambridge, MA or Morristown, NJ. Leads enterprise-wide transformation of Sanofi's Patient Support Services from the perspective of the healthcare professional (HCP) experience. Partners with PSS senior leadership to shape strategy, drive large-scale initiatives, and deliver measurable business outcomes that advance market leadership in patient access and support.

Responsibilities

• As a pivotal member of Sanofi's PSS Evolution & Strategy leadership team, architect and drive enterprise-wide transformation of our Patient Support Services (PSS) from the perspective of the HCP experience.
• Lead large complex initiatives, direct organizational strategy, and drive measurable business outcomes that advance Sanofi's market leadership in Patient Support Services.

• Drive enterprise-wide strategic vision and multi-year transformational initiatives across Sanofi's specialty care portfolio.
• Strategically align and mobilize your team as well as cross-functional partners towards enterprise objectives, ensuring resources are optimized to drive maximum business impact and organizational effectiveness.
• Partner with PSS senior leadership to shape strategy and implementation planning.
• Establish thought leadership in patient access innovation, setting industry benchmarks and standards.
• Champion data-driven frameworks that guide enterprise-level decision making.
• Develop solutions to complex healthcare access challenges through forward-thinking strategies and innovation.

• Build, develop and lead a high-performing team of strategists focused on evolving and building a future ready HCP PSS ecosystem.
• Drive talent acquisition, development, and succession planning.
• Foster a culture of innovation, accountability and measurable business impact.
• Lead direct reports and cross-functional matrix teams through strategic alignment, design and build phases for large strategic initiatives.
• Own multi-year strategic planning with direct accountability for business outcomes.
• Establish enterprise-level KPIs and performance metrics that drive business growth and oversee large enterprise vendor management.
• Architect comprehensive strategic roadmaps guiding PSS evolution of the HCP experience.

• Lead enterprise-wide transformation initiatives impacting multiple therapeutic areas.
• Build strategic partnerships with key stakeholders across Specialty Care and General Medicine business units.
• Drive organizational change management and adoption at scale.

Qualifications

• Required: Bachelor's degree in Business, Life Sciences, or related field.
• Required: 10-12+ years progressive leadership experience in pharmaceutical / healthcare industry with at least 5+ in Patient Support Services.
• Required: Demonstrated experience managing multi-million-dollar budgets.
• Required: Deep understanding of PSS landscape, including hub services, patient access, and healthcare provider needs.
• Required: Proven ability to lead both directly and indirectly.
• Required: Demonstrated ability to lead cross-functional teams through multiple large complex projects simultaneously.
• Preferred: Advanced degree preferred (MBA, PharmD).
• Preferred: Proven executive presence with track record of ability to influence.
• Preferred: Track record of driving enterprise-wide transformation with measurable business impact.
• Preferred: Excellent communication and collaboration skills, with the ability to influence and work effectively across all levels of the organization.
• Preferred: Ability to think strategically and translate vision into actionable plans.

• This leadership position represents a unique opportunity to drive enterprise transformation and shape the future of Patient Support Services at Sanofi. The role demands visionary leadership, business acumen, and the ability to deliver measurable impact at scale in support of our mission to improve people's lives through the miracles of science.

Education

• Bachelor's degree in Business, Life Sciences, or related field
• Advanced degree preferred (MBA, PharmD)