Sr Director PSS, HCP Experience

Role Summary

The Senior Director, PSS HCP Experience Strategy will architect and drive enterprise-wide transformation of Sanofi's Patient Support Services from the perspective of the healthcare professional (HCP) experience. This leadership role directs large, complex initiatives and organizational strategy to advance market leadership in PSS. You will build and lead a high-performing strategy team, align cross-functional partners, and own multi-year planning with clear business outcomes and enterprise-wide KPIs. Location: Cambridge, MA or Morristown, NJ.

Responsibilities

• As a pivotal member of the PSS Evolution & Strategy leadership team, architect and drive enterprise-wide transformation of PSS from the HCP experience perspective.
• Lead large complex initiatives, direct organizational strategy, and drive measurable business outcomes to advance market leadership in PSS.
• Drive enterprise-wide strategic vision and multi-year transformational initiatives across the specialty care portfolio.
• Strategically align and mobilize your team as well as cross-functional partners towards enterprise objectives; optimize resources to drive maximum business impact and organizational effectiveness.
• Partner with PSS senior leadership to shape strategy and implementation planning.
• Establish thought leadership in patient access innovation, setting industry benchmarks and standards.
• Champion data-driven frameworks that guide enterprise-level decision making.
• Develop solutions to complex healthcare access challenges through forward-thinking strategies and innovation.
• Build, develop and lead a high-performing team of strategists focused on evolving and building a future-ready HCP PSS ecosystem.
• Drive talent acquisition, development, and succession planning; foster a culture of innovation, accountability and measurable business impact.
• Lead direct reports and cross-functional matrix teams through strategic alignment, design and build phases for large strategic initiatives.
• Own multi-year strategic planning with direct accountability for business outcomes.
• Establish enterprise-level KPIs and performance metrics that drive business growth and oversee large enterprise vendor management.
• Architect comprehensive strategic roadmaps guiding PSS evolution of the HCP experience.
• Lead enterprise-wide transformation initiatives impacting multiple therapeutic areas.
• Build strategic partnerships with key stakeholders across Specialty Care and General Medicine business units.
• Drive organizational change management and adoption at scale.

Qualifications

• Required: Bachelor's degree in Business, Life Sciences, or related field.
• Required: 10-12+ years progressive leadership experience in pharmaceutical/healthcare with at least 5+ in Patient Support Services.
• Required: Demonstrated experience managing multi-million-dollar budgets.
• Required: Deep understanding of PSS landscape, including hub services, patient access, and healthcare provider needs.
• Required: Proven ability to lead both directly and indirectly; ability to lead cross-functional teams through multiple large complex projects.
• Preferred: Advanced degree (MBA, PharmD).
• Preferred: Proven executive presence with track record of influencing and driving enterprise-wide transformation with measurable business impact.
• Preferred: Excellent communication and collaboration skills; ability to influence across all organizational levels.
• Preferred: Ability to think strategically and translate vision into actionable plans.

Education

• Bachelor's degree in Business, Life Sciences, or related field
• Advanced degree preferred (MBA, PharmD)