Sr Director PSS, HCP Experience

Role Summary

Senior Director of HCP Experience Strategy, based in Cambridge, MA or Morristown, NJ, leads enterprise-wide transformation of Sanofi’s Patient Support Services (PSS) from the perspective of the healthcare professional experience. This strategic leadership role manages large-scale initiatives, directs organizational strategy, and drives measurable business outcomes to advance Sanofi’s market leadership in PSS. The position partners with PSS leadership to shape strategy, align cross-functional teams, and build a future-ready HCP PSS ecosystem.

Responsibilities

• As a pivotal member of Sanofi's PSS Evolution & Strategy leadership team, architect and drive enterprise-wide transformation of PSS from the HCP experience perspective.
• Lead large complex initiatives, direct organizational strategy, and drive measurable business outcomes to advance market leadership.
• Drive enterprise-wide strategic vision and multi-year transformational initiatives across the specialty care portfolio.
• Align and mobilize teams and cross-functional partners towards enterprise objectives, optimizing resources for maximum business impact.
• Partner with PSS senior leadership to shape strategy and implementation planning.
• Establish thought leadership in patient access innovation and set industry benchmarks and standards.
• Champion data-driven frameworks guiding enterprise-level decision making.
• Develop solutions to complex healthcare access challenges through forward-thinking strategies and innovation.
• Build, develop and lead a high-performing team of strategists focused on evolving and building a future-ready HCP PSS ecosystem.
• Drive talent acquisition, development, and succession planning; foster a culture of innovation, accountability and measurable business impact.
• Lead direct reports and cross-functional matrix teams through strategic alignment, design and build phases for large strategic initiatives.
• Own multi-year strategic planning with direct accountability for business outcomes.
• Establish enterprise-level KPIs and performance metrics to drive growth; oversee large enterprise vendor management.
• Architect comprehensive strategic roadmaps guiding PSS evolution of the HCP experience.
• Lead enterprise-wide transformation initiatives impacting multiple therapeutic areas and build strategic partnerships across business units.
• Drive organizational change management and adoption at scale.

Qualifications

• Required: Bachelor's degree in Business, Life Sciences, or related field.
• Required: 10–12+ years progressive leadership experience in pharmaceutical/healthcare with at least 5+ years in Patient Support Services.
• Required: Demonstrated experience managing multi-million-dollar budgets.
• Required: Deep understanding of PSS landscape, including hub services, patient access, and healthcare provider needs.
• Required: Proven ability to lead both directly and indirectly; ability to guide cross-functional teams through large, complex projects.
• Preferred: Advanced degree (MBA, PharmD).
• Preferred: Proven executive presence with track record of influencing and driving enterprise-wide transformation with measurable impact.
• Preferred: Excellent communication and collaboration skills; ability to influence across all levels of the organization.
• Preferred: Strategic thinking with ability to translate vision into actionable plans.