Sr Director PSS, HCP Experience

Role Summary

The Senior Director of HCP Experience Strategy will architect and drive enterprise-wide transformation of Sanofi's Patient Support Services (PSS) from the perspective of the healthcare professional (HCP) experience. This strategic enterprise leadership role leads large complex initiatives, directs organizational strategy, and drives measurable business outcomes that advance Sanofi's market leadership in PSS.

Responsibilities

• Drive enterprise-wide strategic vision and multi-year transformational initiatives across Sanofi's specialty care portfolio.
• Strategically align and mobilize your team as well as cross-functional partners towards enterprise objectives, ensuring resources are optimized to drive maximum business impact and organizational effectiveness.
• Partner with PSS senior leadership to shape strategy and implementation planning.
• Establish thought leadership in patient access innovation, setting industry benchmarks and standards.
• Champion data-driven frameworks that guide enterprise-level decision making.
• Develop solutions to complex healthcare access challenges through forward-thinking strategies and innovation.

Qualifications

• Required: Bachelor's degree in Business, Life Sciences, or related field.
• Required: 10-12+ years progressive leadership experience in pharmaceutical/healthcare industry with at least 5+ in Patient Support Services.
• Required: Demonstrated experience managing multi-million-dollar budgets.
• Required: Deep understanding of PSS landscape, including hub services, patient access, and healthcare provider needs.
• Required: Proven ability to lead both directly and indirectly.
• Required: Demonstrated ability to lead cross-functional teams through multiple large complex projects simultaneously.

Qualifications (Preferred)

• Advanced degree preferred (MBA, PharmD).
• Proven executive presence with track record of ability to influence.
• Track record of driving enterprise-wide transformation with measurable business impact.
• Excellent communication and collaboration skills, with the ability to influence and work effectively across all levels of the organization.
• Ability to think strategically and translate vision into actionable plans.

Education

• Bachelor's degree in Business, Life Sciences, or related field
• Advanced degree preferred (MBA, PharmD)