Sr. Director, Market Access Operations - Dermatology

Role Summary

The Senior Director, Market Access Operations is a leadership role responsible for developing and executing operational strategy and advanced analytics that enable patient access and payer engagement across the U.S. organization. The role oversees HUB, payer and copay analytics to drive performance, field enablement, and data-driven decision-making, partnering cross-functionally to deliver market access insights and operational excellence.

Responsibilities

• Lead, mentor, and develop a high-performing team of market access operations and analytics professionals.
• Lead performance monitoring across all market access functions and provide regular executive updates on trends, opportunities, and risks.
• Oversee all aspects of Market Access operations and analytics, ensuring accuracy, integrity, and compliance with legal, regulatory, and corporate standards.
• Design KPIs and performance metrics to evaluate Field Access Manager effectiveness, account pull-through activities, access education, and patient case resolution.
• Provide integrated, actionable insights to senior leadership and cross-functional stakeholders to shape market access strategy and execution.
• Collaborate with Data Management, BIS, and market access vendors to enhance data acquisition, governance, and processing pipelines supporting access operations.
• Inform ongoing access-related brand planning and go-to-market strategies using evidence-based analytics.

Qualifications

• BA or BS degree or equivalent experience; degrees in a mathematical background preferred.
• Extensive experience in Market Access, Commercial Analytics, or Operations within the pharmaceutical/biotech industry.
• Proficiency with market access data sources.
• Expertise in analytics for Hub services, copay programs, payer dynamics, and field access models (FAMs, PAMs).
• Experience in managing and developing direct reports; proven ability to motivate high-performance teams and coach/communicate effectively.
• Proficient in analyzing healthcare sales data and field activities.
• Proficient in customer relationship management systems for Market Access teams.
• Excellent verbal, written and stakeholder management skills to influence and manage expectations with sales management and cross-functional teams.
• Strong project management skills.
• Willingness to travel up to 20% domestically.

Education

• BA/BS or equivalent; mathematical background preferred.

Additional Requirements

• Travel up to 20% domestically.