Sr. Director, Infrastructure & Operations

Role Summary

Sr. Director, Infrastructure & Operations overseeing global IT infrastructure, service desk, and related operations to ensure performance, security, and scalability. Lead data centers, cloud platforms, networking, disaster recovery, and user support to deliver high-quality employee experiences.

Responsibilities

• Infrastructure Management
  • Oversee the comprehensive management of the global IT infrastructure
  • Cloud platforms: Manage and optimize cloud infrastructure (AWS primary; Azure and GCP as supports)
  • Networking systems: Design, implement, and maintain robust networking solutions
  • Disaster recovery protocols: Develop and execute disaster recovery plans
  • Cloud Strategy: Develop multi-cloud strategy across AWS, Azure, and GCP
  • Storage management: Oversee storage solutions for data integrity and availability
  • Server management: Ensure reliability, performance, and security of physical and virtual servers; patch management
  • Backup and recovery: Implement and maintain backup/recovery solutions
  • Database administration: Manage and optimize databases for performance and security
  • Data centers: Ensure optimal performance, security, and scalability
  • Laptops: Manage laptop images and assets; include patch management strategy
  • CMDB Management: Maintain up-to-date CMDB for assets and resources
  • Compliance and governance: Ensure IT practices comply with policies and regulations
  • Capacity planning: Forecast infrastructure capacity to support growth
• Service Desk Management
  • Provide timely, effective, and comprehensive global employee support
  • Support Procedures: Develop and implement procedures to uphold service standards
  • User Support: Enhance employee experience through efficient service desk operations
• Audio/Visual Management
  • Administer and enhance audio/visual systems
  • Zoom: Manage Zoom for organization-wide collaboration
  • All Hands and Multi-Media Events: Lead team for corporate events with high-touch support
  • Other AV systems: Maintain and improve other AV systems
• Microsoft Technologies Management
  • Teams: Ensure seamless Teams usage
  • M365: Administer and optimize Microsoft 365 services
  • Active Directory: Manage and maintain AD for secure access
• Monitoring Systems
  • Establish and maintain monitoring to identify and resolve issues
  • Performance Monitoring
  • Availability Monitoring
  • Security Monitoring: Partner with security team on monitoring solutions
• Strategic Technology Planning
  • Lead technology planning aligning IT with growth objectives
  • Technology Roadmapping
  • Innovation: Identify and implement innovative tech solutions
• Operational Capability
  • Manage global IT operations with strong operational capabilities
  • IT Service Management (ITSM)
  • Integration: Collaborate with CISO and business tech leaders
• Inspection Readiness and Response
  • Assist with inspection readiness and response
  • Compliance
  • Documentation
  • Audit Support
  • Continuous Improvement
• Management Functions
  • Vendor and MSP management
  • Roadmapping
  • Financial Management
  • Team Building

Qualifications

• Extensive experience managing global infrastructure and service desk teams in a high-growth environment
• Strong project management skills with complex project execution
• Expertise in cloud technologies and data center management
• Excellent team-building and leadership abilities

Experience

• 15+ years of progressive experience in IT Infrastructure and Operations
• 5+ years in senior leadership roles (Director level or higher)
• Proven experience overseeing enterprise infrastructure, cloud transformations, data centers, networking, and disaster recovery
• Experience leading service desk/support and improving end-user satisfaction
• Experience managing hybrid IT environments and driving innovation

Education

• Bachelor‚Äôs degree in Computer Science, Information Systems, Engineering, or related field
• Master‚Äôs degree (MBA or MIS) strongly preferred