Sr. Director - Customer Service Excellence

Sr. Director - Customer Service Excellence

Company Name: Caris Life Sciences

Job Overview

The Sr. Director - Customer Service Excellence at Caris Life Sciences leads and develops high-performing teams responsible for critical customer service functions, including order intake, case setup, and escalation management. The role focuses on ensuring efficient, accurate, and high-quality case activation.

Key Responsibilities

• Driving operational excellence
• Championing continuous improvement through automation and process optimization
• Collaborating cross-functionally

Requirements

• Bachelor's degree
• 7+ years in lab/healthcare customer support/account management/sales support
• 3-5 years of managerial experience