Sr. Director - Customer Service Excellence

Company Name

Caris Life Sciences

Job Overview

The Senior Director - Customer Service Excellence is a change agent and leader of leaders responsible for building high-performing teams and driving service excellence. This role oversees critical customer service functions, including order intake, case setup, and escalation management, ensuring efficient and accurate lab activation.

Key Responsibilities

• Developing and scaling leadership talent
• Fostering continuous improvement through automation and process optimization
• Executing long-term customer support strategies

Requirements

• 7+ years in laboratory/healthcare customer support/account management/sales support
• 3-5 years of progressive managerial experience