Sr Dir Global CxM Data Products

Role Summary

The Sr. Director of CxM Data Products is responsible for the end-to-end portfolio of data products for the Johnson & Johnson MedTech CxM Platform across 5 key experiences and capabilities to support PR&O, Sales, Marketing, Customer Service and Service & Repair for 20,000 global users. The role involves creating the MedTech CxM strategy, delivering a data platform with reporting and analytics, and aligning to J&J data guidelines and standards.

Responsibilities

• Data Quality Management: Establish procedures to ensure data from legacy CRM and CxM systems are accurate, consistent, and reliable to support migration to the Butterfly Platform; conduct data profiling and quality indexing; lead data cleaning initiatives.
• Activate the Data Quality Framework: Monitor and improve data quality within the Butterfly platform.
• Data Integrations for CxM: Design and implement data integrations to enable exchange of information (MDM, CDP, compensation systems) within the Butterfly platform.
• Advanced Data Virtualization: Implement data virtualization with AI/ML capabilities to provide real-time, unified data views from diverse sources without moving data.
• Data Model, Mapping, and Migration: Design data models within the Butterfly platform; map data from legacy systems; oversee migration patterns and execution.
• Data Access & Data Product Enablement: Define strategy and enable delivery of data products from the Butterfly platform for data access and downstream consumption.
• Reporting: Develop and implement a reporting strategy; support operational and strategic reporting, including data sources outside of Butterfly.
• Data Archival & Decommission: Develop and implement archival and decommissioning plans for legacy systems.
• Tooling: Ensure consistent use of J&J data tools across squads.
• Compliance: Ensure data compliance with internal audit, information security, and regulatory standards across global markets.
• Metrics & KPIs: Establish and track key data and reporting metrics.

Why This Role is Important

• Ensures J&J Data Strategy is executed within the transformational program.
• Facilitates cross-functional collaboration to ensure data standardization, governance, and adherence.
• Supports Product Managers to focus on product strategy while ensuring data and reporting delivery for releases.
• Provides transparency and accountability through documentation and tracking of data maturation and capability enablement.

Education And Experience

• 15+ years leading data strategy, product development, and implementation across complex transformations.
• CxM, Salesforce, or Microsoft experience preferred.
• Bachelor’s Degree required; advanced degree preferred.

Skills

• Preferred Skills: Business Architecture, Business Process Design, Business Savvy, Computer Programming, Corporate Governance, Critical Thinking, HCI, IT Strategies, Leadership, Organizational Change Management, PaaS, Product Knowledge, Program Management, Software Development Management, Strategic Change, Tactical Planning, Technical Credibility.