Sr. Associate I, Field Technical Service Engineering - Surgical

Role: Digital Field Service Engineer specializing in connected ophthalmic devices and digital solutions at Alcon. Responsibilities: install, configure, troubleshoot network-connected equipment; support network integration, cloud connectivity, cybersecurity; train customers and field teams; support product launches, upgrades, and digital initiatives; collaborate cross-functionally to improve equipment uptime and customer satisfaction. Requirements: Associate’s degree or equivalent experience; 2+ years relevant experience; fluent in English; technical expertise in hardware, software, and networks. HighValue: connected ophthalmic equipment, digital workflows, remote monitoring, cybersecurity compliance, clinical tech support, territory coverage in GA, AL, TN; ideal locations Knoxville, Chattanooga, Nashville, Birmingham, Atlanta.