Sr. Associate I, Field Technical Service Engineering - Surgical

Role: Digital Field Service Engineer specializing in connected ophthalmic devices and digital solutions at Alcon. Objectives include installing, configuring, troubleshooting network-connected equipment, supporting cybersecurity, remote support, and digital adoption. Responsibilities encompass system setup, network/cloud integration, customer IT collaboration, issue resolution, user training, and supporting product launches and upgrades. Qualifications: Associate’s degree or equivalent experience; 2+ years relevant technical experience; proficiency in English communication. High-Value: ophthalmic devices, network and cloud connectivity, remote monitoring, digital transformation initiatives, support for product launches, with a territory covering GA, AL, TN, and adjacent areas. WorkSetup: On-site in Knoxville, Chattanooga, Nashville, Birmingham, or Atlanta; travel as needed.