Sr. Associate I, Field Technical Service Engineering - Surgical

Role: Digital Field Service Engineer at Alcon, serving as the technical expert for connected ophthalmic equipment and digital solutions. Responsibilities: install, configure, troubleshoot network-connected devices; support network integration, cybersecurity, and remote monitoring; partner with customer IT teams; train users; support product launches and software updates; collaborate to improve equipment uptime and customer satisfaction; promote digital adoption. Requirements: associate’s degree or equivalent experience; 2+ years relevant experience; fluency in English. High-Value: ophthalmic devices, digital connectivity, remote support, network integration, cybersecurity compliance, territory includes GA, AL, TN; ideal candidates in TN/AL/GA regions. Work setup: territory-based, with possible travel to support deployments and training.