Specialty Account Manger - TEPEZZA - San Jose, CA (Rare Disease)

Role Summary

Specialty Account Manager for TEPEZZA in San Jose, CA (Rare Disease). Responsible for representing TEPEZZA to physicians and healthcare professionals, driving product utilization, and delivering comprehensive account management within a designated territory. Serves as a central point of contact for educating medical professionals and external stakeholders on disease state awareness and product information to support optimal patient care.

Responsibilities

• Develop and execute a comprehensive territory business plan to achieve and exceed sales objectives, aligned with broader commercial and strategic account goals.
• Promote TEPEZZA within approved labeling in a fair, balanced, and ethical manner in accordance with corporate and industry compliance guidelines.
• Serve as a trusted partner and disease expert to healthcare professionals by delivering meaningful, patient-centered education on disease state and product information.
• Build and manage strong relationships with a range of stakeholders across the patient care ecosystem‚Äîincluding physicians, nurses, office staff, case managers, infusion centers, and caregivers.
• Navigate and engage within diverse healthcare delivery settings such as private practices, academic institutions, IDNs, community hospitals, and specialty clinics.
• Identify and address patient access, reimbursement, and pull-through challenges by working cross-functionally with field access teams, patient services teams, and case managers.
• Coordinate internal matrix teams (e.g., MSLs, Market Access, Nurse Educators, TLLs) to deliver integrated, account-specific solutions that drive long-term customer engagement and product utilization.
• Lead or support the development of referral networks and site-of-care pathways to enable seamless patient initiation and continuity of care.
• Establish productive relationships with local and regional KOLs to expand reach and influence within the therapeutic landscape.
• Actively contribute field insights and market intelligence to cross-functional partners and leadership to inform strategy, resource deployment, and future planning.
• Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
• Maximize use of promotional resources and operate within assigned territory budget to support business objectives.
• Represent the company at appropriate medical congresses, society meetings, and educational events to maintain therapeutic and competitive knowledge.
• Complete all training and administrative responsibilities in a timely and accurate manner while upholding all company policies and compliance standards.

Qualifications

• Basic Qualifications: Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience; OR Associate degree and 6 years of sales experience in those fields; OR High school diploma/GED and 8 years of sales experience in those fields.
• Preferred Qualifications: Demonstrated success in reimbursement navigation, site of care education, and/or patient access coordination; experience promoting products requiring extensive coordination with office staff, infusion centers, and patient services teams; prior experience in Endocrinology or Ophthalmology; familiarity with infused therapies, buy-and-bill products, products under medical benefit; experience engaging within community practices, academic centers, IDNs, hospital systems; ability to collaborate in a matrix environment; knowledge of payer policies, reimbursement processes, and managed markets; proven ability to build strong customer relationships and educate on complex disease states; excellent interpersonal, written, and verbal communication skills; self-motivation and adaptability; proficient in Microsoft Office and virtual tools; willingness to travel including occasional overnight or weekend travel.

Skills

• Healthcare stakeholder engagement
• Account management and territory planning
• Education on disease state and product information
• Payer and reimbursement navigation
• Cross-functional collaboration
• Communication across clinical and administrative audiences
• Proficiency with Microsoft Office and virtual engagement tools

Education

• As specified in Basic Qualifications ( Bachelor's Degree or equivalent; or Associate degree; or High school diploma with relevant experience)

Additional Requirements

• Willingness to travel within territory; occasional overnight or weekend travel as needed.