Specialty Account Manager- Thousand Oaks, CA

Role Summary

Role: Specialty Account Manager – Thousand Oaks, CA. Represent TEPEZZA to physicians and healthcare professionals to establish product demand and deliver comprehensive account management within a designated territory. Serve as a central point of contact for educating medical professionals and external stakeholders on disease state awareness and product information to support optimal patient care. Drive product utilization and address account-specific needs by building strong relationships with healthcare providers, coordinating cross-functional field teams, and executing strategies to ensure access, education, and support for rare disease treatments.

Responsibilities

• Develop and execute a comprehensive territory business plan to achieve and exceed sales objectives, aligned with broader commercial and strategic account goals.
• Promote TEPEZZA within approved labeling in a fair, balanced, and ethical manner in accordance with corporate and industry compliance guidelines.
• Serve as a trusted partner and disease expert to healthcare professionals by delivering meaningful, patient-centered education on disease state and product information.
• Build and manage strong relationships with a range of stakeholders across the patient care ecosystem—including physicians, nurses, office staff, case managers, infusion centers, and caregivers.
• Navigate and engage within diverse healthcare delivery settings such as private practices, academic institutions, IDNs, community hospitals, and specialty clinics.
• Identify and address patient access, reimbursement, and pull-through challenges by working cross-functionally with field access teams, patient services teams, and case managers.
• Coordinate internal matrix teams (e.g., MSLs, Market Access, Nurse Educators, TLLs) to deliver integrated, account-specific solutions that drive long-term customer engagement and product utilization.
• Lead or support the development of referral networks and site-of-care pathways to enable seamless patient initiation and continuity of care.
• Establish productive relationships with local and regional KOLs to expand reach and influence within the therapeutic landscape.
• Actively contribute field insights and market intelligence to cross-functional partners and leadership to inform strategy, resource deployment, and future planning.
• Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
• Maximize use of promotional resources and operate within assigned territory budget to support business objectives.
• Represent the company at appropriate medical congresses, society meetings, and educational events to maintain therapeutic and competitive knowledge.
• Complete all training and administrative responsibilities in a timely and accurate manner while upholding all company policies and compliance standards.

Qualifications

• Required (Account Manager – Level 4): Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience; OR Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience; OR High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience.
• Required (Specialty Account Manager – Level 5): Doctorate degree & 2 years of collective account management experience, sales, & commercial experience; OR Master’s degree & 6 years of collective account management experience, sales, & commercial experience; OR Bachelor’s degree & 8 years of collective account management experience, sales, & commercial experience; OR Associate degree & 10 years of collective account management experience, sales, & commercial experience.
• Preferred: Demonstrated success in a role involving reimbursement navigation, site of care education, and/or patient access coordination.
• Preferred: Experience promoting a product that requires extensive coordination with office staff, infusion centers, and patient services teams.
• Preferred: Proven ability to build strong customer relationships, educate on complex disease states, and adapt communication to diverse audiences.
• Preferred: Buy-and-bill experience with documented success and/or biologic/infusion experience strongly preferred.
• Preferred: Sales experience in Rheumatology, Gastroenterology, Nephrology, Hematology, Neurology, and/or rare/specialty disease states preferred.
• Preferred: Site of care and reimbursement experience strongly preferred.
• Preferred: Experience working with institutions and integrated delivery networks preferred.
• Preferred: Pharma account management selling experience essential; must be able to coordinate across field teams to address full range of account needs.

Skills

• Proficient in Microsoft Office.
• Professional, proactive demeanor.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.

Additional Requirements

• Approximately 80% travel (may vary by territory), including some overnight and weekend commitments.