Specialty Account Manager - TEPEZZA - San Diego, CA (Rare Disease)

Role Summary

Specialty Account Manager for TEPEZZA in San Diego, CA (Rare Disease) responsible for educating healthcare professionals, driving product utilization, and delivering comprehensive account management within a designated territory. Acts as a central point of contact to support patient care, access, education, and disease state awareness.

Responsibilities

• Develop and execute a comprehensive territory business plan to achieve and exceed sales objectives, aligned with broader commercial and strategic account goals.
• Promote TEPEZZA within approved labeling in a fair, balanced, and ethical manner in accordance with corporate and industry compliance guidelines.
• Serve as a trusted partner and disease expert to healthcare professionals by delivering meaningful, patient-centered education on disease state and product information.
• Build and manage strong relationships with a range of stakeholders across the patient care ecosystem‚Äîincluding physicians, nurses, office staff, case managers, infusion centers, and caregivers.
• Navigate and engage within diverse healthcare delivery settings such as private practices, academic institutions, IDNs, community hospitals, and specialty clinics.
• Identify and address patient access, reimbursement, and pull-through challenges by working cross-functionally with field access teams, patient services teams, and case managers.
• Coordinate internal matrix teams (e.g., MSLs, Market Access, Nurse Educators, TLLs) to deliver integrated, account-specific solutions that drive long-term customer engagement and product utilization.
• Lead or support the development of referral networks and site-of-care pathways to enable seamless patient initiation and continuity of care.
• Establish productive relationships with local and regional KOLs to expand reach and influence within the therapeutic landscape.
• Actively contribute field insights and market intelligence to cross-functional partners and leadership to inform strategy, resource deployment, and future planning.
• Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
• Maximize use of promotional resources and operate within assigned territory budget to support business objectives.
• Represent the company at appropriate medical congresses, society meetings, and educational events to maintain therapeutic and competitive knowledge.
• Complete all training and administrative responsibilities in a timely and accurate manner while upholding all company policies and compliance standards.

Qualifications

• Basic Qualifications:
  • Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
  • OR Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
  • OR High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
• Preferred Qualifications:
  • Demonstrated success in reimbursement navigation, site of care education, and/or patient access coordination.
  • Experience promoting a product that requires extensive coordination with office staff, infusion centers, and patient services teams.
  • Prior experience in Endocrinology or Ophthalmology strongly preferred.
  • Familiarity with infused therapies, buy-and-bill products, products under medical benefit highly desired.
  • Experience engaging within community practices, academic centers, IDNs, hospital systems.
  • Ability to collaborate effectively in a matrix environment with cross-functional teams (e.g., Market Access, Patient Services, MSLs, Nurse Educators, TLLs, Field Reimbursement).
  • Strong knowledge of payer policies, reimbursement processes, and managed markets; experience negotiating access or navigating formulary pathways is a plus.
  • Proven ability to build strong customer relationships, educate on complex disease states, and adapt communication to diverse audiences.
  • Excellent interpersonal, written, and verbal communication skills; ability to communicate with clinical and administrative stakeholders.
  • High degree of self-motivation, initiative, and adaptability in fast-paced or ambiguous environments.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual communication tools.
  • Willingness to travel including occasional overnight or weekend travel as needed.

Skills

• Stakeholder engagement
• Account management
• Disease state education
• Reimbursement and access navigation
• Cross-functional collaboration
• Strategic planning

Education

• As listed in Basic Qualifications above