Specialty Account Manager, Symbravo (Macon, GA)

Role Summary

Specialty Account Manager (SAM) to execute commercial activities for assigned geographies, establish relationships with customers, and ensure a successful sale of our products. This role is field-based and will require gaining access to customers in a clinic or hospital setting while also maximizing the ability to engage through digital channels. The SAM will be a disease category expert and product champion, providing account management support and business knowledge of the local landscape to assess key stakeholders and future marketplace trends.

Responsibilities

• Proficient in both virtual and live customer engagements
• Develop a comprehensive and effective territory business plan aimed at achieving and exceeding quarterly and annual goals
• Promote within approved labeling in a comprehensive, fair, and ethical manner consistent with industry guidelines
• Develop strong customer relationships by understanding the customer’s needs
• Serve as a resource/consultant to customers and staff regarding payer policies and processes (eligibility, benefit verification, prior-authorization, appeals/denials)
• Maximize use of marketing resources to maintain and develop customer relationships to grow confidence to prescribe Axsome medications
• Communicate territory activity accurately and timely as directed by management
• Provide feedback to sales, leadership, marketing, and other internal departments about changing environment and results
• Complete all training classes in a timely manner
• Complete administrative duties accurately and timely
• Manage efforts within assigned promotional budget
• Collaborate across all corporate functions
• Attend medical congresses and society meetings as needed
• Ensure timely access for patients through patient services and savings programs
• Overnight travel as indicated by business needs
• Additional responsibilities as assigned

Qualifications

• Bachelor’s degree from an accredited college or university
• Minimum of 5 years of field customer experience and/or account management; minimum of 3 years Healthcare Professional experience with relevant CNS experience
• 5 years of consistent top performance in pharmaceutical, biotech, or medical sales
• Migraine/CNS experience strongly preferred
• Demonstrated experience delivering outstanding results
• Launch experience strongly preferred
• Must live in the territory’s geography
• Experience strategizing within cross-functional teams to achieve business goals
• Proven ability to manage multiple tasks concurrently under aggressive timelines
• Comfortable with uncertainty and high expectations
• Patient support services experience a plus
• Strong digital marketing aptitude
• Strong interpersonal, presentation, and communication skills

Education

• Bachelor’s degree from an accredited college or university

Additional Requirements

• Frequent driving, including extended periods behind the wheel
• Prolonged sitting and standing as part of daily job functions
• Ability to lift and carry up to 30 lbs regularly
• Overhead reaching required to close and secure liftgates or similar equipment