Specialist, IT Infrastructure

Role: IT Infrastructure Specialist focusing on endpoint management with emphasis on Microsoft Intune and macOS platforms, supporting AbbVie's modern workplace strategy. Responsibilities include managing the end-to-end lifecycle of Windows and macOS endpoints—provisioning, configuration, patching, application deployment, and retirement—while enhancing Intune policies and macOS management maturity. The role involves automating processes via scripting, troubleshooting identity and connectivity issues, ensuring endpoint security and compliance (including GxP if applicable), and leveraging analytics for device health and user experience improvements. The specialist collaborates with Security, Network, and Application teams, maintaining documentation and tracking key endpoint KPIs. Qualifications include a Bachelor’s in IT or related field, 4+ years’ experience in endpoint engineering and device management, with hands-on expertise in Intune, macOS provisioning workflows, Azure AD, scripting, and ITSM processes. Preferred skills encompass experience with Jamf Pro, Zero Touch provisioning, endpoint security controls, endpoint analytics tools, and regulated environments. The position supports enterprise endpoint standards, involved in roadmap execution for tooling simplification and legacy system decommissioning. Work setup details or travel requirements are unspecified.