Specialist, IT – GxP Technical Support
Rocket Pharmaceuticals
September 02, 2026
Remote friendly (Cranbury, NJ)
United States
IT
Position Summary
- Provide first-level helpdesk support for GxP-regulated and business-critical systems, maintaining a secure, compliant, audit-ready IT environment.
Responsibilities
- Provide Tier 1+ support for GxP/non-GxP systems, endpoint devices, business applications, and user access issues.
- Troubleshoot and resolve incidents for GxP-regulated applications, lab/quality/manufacturing systems, and supporting infrastructure.
- Manage incidents and service requests via ServiceNow with accurate documentation, classification, prioritization, escalation, and closure per SLAs and GxP procedures.
- Perform GxP user provisioning/deprovisioning and access changes per approved access management and segregation of duties.
- Support IAM platforms (Okta, Active Directory, Microsoft Entra ID), including SSO/MFA troubleshooting.
- Support onboarding/offboarding/role changes with approvals and audit trail documentation.
- Support Windows, macOS, mobile devices, Microsoft 365, and endpoint management.
- Escalate GxP incidents to QA/CSV/Infrastructure/Security/System Owners/vendors as needed.
- Maintain IT asset inventory and lifecycle documentation.
- Create/maintain SOPs, work instructions, knowledge base articles, and controlled support documentation.
- Support internal/external audits with documentation, evidence, ticket history, and support records.
Qualifications
- Bachelor’s degree preferred (IT/CS/Engineering/Life Sciences); equivalent experience considered.
- 1–3 years supporting IT in a regulated environment (pharma/biotech/medical device).
- Experience with GxP-regulated applications/systems/processes; Windows 10/11, macOS, Microsoft 365, enterprise endpoint tech.
- User lifecycle management, access provisioning, SSO/MFA; Okta/AD/Microsoft Entra ID.
- Knowledge of change/incident/deviation/CAPA in regulated environments.
- Laboratory/manufacturing/quality systems or validated software experience (highly desirable).
- Strong written/verbal communication and customer service; high accuracy and documentation quality.
Compensation (explicitly stated)
- Expected salary range: $54,000–$72,000; total rewards may include medical/dental/vision, life insurance, 401(k) match, paid vacation/holidays, and equity for eligible positions.
- Provide first-level helpdesk support for GxP-regulated and business-critical systems, maintaining a secure, compliant, audit-ready IT environment.
Responsibilities
- Provide Tier 1+ support for GxP/non-GxP systems, endpoint devices, business applications, and user access issues.
- Troubleshoot and resolve incidents for GxP-regulated applications, lab/quality/manufacturing systems, and supporting infrastructure.
- Manage incidents and service requests via ServiceNow with accurate documentation, classification, prioritization, escalation, and closure per SLAs and GxP procedures.
- Perform GxP user provisioning/deprovisioning and access changes per approved access management and segregation of duties.
- Support IAM platforms (Okta, Active Directory, Microsoft Entra ID), including SSO/MFA troubleshooting.
- Support onboarding/offboarding/role changes with approvals and audit trail documentation.
- Support Windows, macOS, mobile devices, Microsoft 365, and endpoint management.
- Escalate GxP incidents to QA/CSV/Infrastructure/Security/System Owners/vendors as needed.
- Maintain IT asset inventory and lifecycle documentation.
- Create/maintain SOPs, work instructions, knowledge base articles, and controlled support documentation.
- Support internal/external audits with documentation, evidence, ticket history, and support records.
Qualifications
- Bachelor’s degree preferred (IT/CS/Engineering/Life Sciences); equivalent experience considered.
- 1–3 years supporting IT in a regulated environment (pharma/biotech/medical device).
- Experience with GxP-regulated applications/systems/processes; Windows 10/11, macOS, Microsoft 365, enterprise endpoint tech.
- User lifecycle management, access provisioning, SSO/MFA; Okta/AD/Microsoft Entra ID.
- Knowledge of change/incident/deviation/CAPA in regulated environments.
- Laboratory/manufacturing/quality systems or validated software experience (highly desirable).
- Strong written/verbal communication and customer service; high accuracy and documentation quality.
Compensation (explicitly stated)
- Expected salary range: $54,000–$72,000; total rewards may include medical/dental/vision, life insurance, 401(k) match, paid vacation/holidays, and equity for eligible positions.