Specialist I, Training

Role Summary

The Training Specialist ensures consistent compliance with external and internal training policies and procedures by coordinating efforts to reduce gaps and improve training. It assesses training effectiveness and recommends improvements, fosters teamwork across the site, and works with Division Compliance and Safety to implement incident training programs. The role develops and implements employee training and functional area programs aligned to departmental and organizational requirements, manages all training coordination, registration, logistics, records management, and audits related to training. It also leads the annual review of Basic Operating Procedures (BOPs) within Pharma Customer Service to ensure process accuracy and adherence to guidelines, and manages data entry, reporting and communication of training plans to clients.

Responsibilities

• Write and define training policies and schedules, utilizing knowledge of identified training needs, processes and business demands.
• Write training programs, including objectives, outlines, texts, handouts, tests and performance checklists as required.
• Participate in and/or coordinate audits pertaining to training and training documentation.
• Assist in the internal design and development and provide evaluation of commercially available programs targeted to meet specific employee training needs, including technical and soft skills.
• Interact with teams in developing and revising procedures that are customer-service driven to ensure that training is addressed appropriately.
• Develop, implement and facilitate corporate wide training related to corporate procedures.
• Responsible for tracking the effectiveness of the training programs.
• Facilitate the New Hire Orientation process. Support leadership in managing training plans and providing guidance in alignment to QMR02 policies and procedures. Utilize ComplianceWire LMS to perform Training Administrator and reporting tasks.
• Monitor staff performance and proactively assess training needs. As training needs are analyzed, develop programs to meet those needs as they relate to job skills.
• Ability to network with other functional areas to customize existing programs. Anticipate training needs and develop training strategies to prevent problems.
• Monitors daily Training Team email inquiries/requests and processes within 24-hour turnaround time.
• Ensures accurate training, data management, reporting and reconciliation.

Qualifications

• BS in Business, or Technical; education in training or human resources is preferred.
• 2-3 years of experience as a Training Coordinator or Training Specialist and working in an LMS.
• Must have proven strong organizational skills and the ability to work in a team environment and demonstrated adaptability to changing business priorities.
• Analytical and problem-solving skills, and proven ability to conduct a root cause analysis. Able to think analytically and strategically to customer experience, with the ability to make decisions within the scope of responsibility.
• Agility in a fast-paced environment.
• Must have interpersonal skills to develop working relationships with persons at all levels.
• Proven ability to problem-solve, initiate and manage projects.
• Excellent presentation skills ability required. Proven ability to lead and conduct critical training classes.
• Demonstrates strong critical thinking skills and ability to juggle multiple priorities without supervision.
• Possesses strong communication skills.
• System admin experience with Learning Management System (LMS) is required – ComplianceWire preferred.
• Lead, facilitate meetings, and provide meeting minutes/action items.
• Proactively engage stakeholders to achieve timely issue resolution.
• SAP OTC preferred.
• Microsoft Office Suite expert level.