Specialist, Customer Solutions - MN/WI

Role Summary

Specialist, Customer Solutions - MN/WI. This field-based role sits within AbbVie’s Access and Reimbursement team and focuses on representing and applying AbbVie’s in-office portals and access-related solutions for HCP offices in the assigned territory. The role partners with AbbVie field stakeholders to deliver the right solutions that improve the patient prescription experience. Candidates should live within a reasonable distance from the primary city.

Responsibilities

• Understand HCP office processes and offer electronic solutions (i.e., portals) that will improve the patient Rx experience.
• Thoroughly understand and represent AbbVie’s HCP-facing portals and other electronic solutions as a subject matter expert.
• Partner with AbbVie field teams to implement and offer solutions to HCPs in the assigned territory; work with an HCP office to evaluate and diagnose delays or disruptions in the Rx experience to determine if an AbbVie digital solution may be helpful for the patient.
• Develop relationships with HCP offices using a portal/solution and provide regular updates on new functionality that aligns with patient needs.
• Communicate with AbbVie field teams in a compliant manner.

Qualifications

• Required: Bachelor's degree or relevant and equivalent industry experience; 2+ years experience working with drugs requiring prior authorization and use of specialty pharmacies for prescriptions to be filled.
• Required: Strong understanding of drug acquisition and dispensing in the immunology specialty biologics space (Buy and Bill, Specialty Pharmacies, Specialty Distributors, etc.).
• Preferred: Excellent territory and account management skills. Prior health care sales experience, or experience working in a health care environment.
• Preferred: Demonstrated ability to partner cross-functionally, leveraging aligned interests to drive results.