Specialist, Customer Excellence I

Role Summary

The Specialist I, Low Touch Procurement works within Procurement Shared Services, which provides contracting and/or sourcing direction to multiple functional areas within the company. The role supports the Lead and is responsible for supporting, enforcing and managing the strategy at the transactional level set by the Category Management Team at the site in concert with the Corporation’s overall strategies. The position’s objective is to lead through execution of assigned transactions while deploying process efficiencies.

Responsibilities

• Understand the Organization’s approved buying channels and contracting policy for goods and services and help guide requestor’s to the appropriate buying channel Supplier Management Team.
• Support and collect due diligence information required for evaluating and approving new suppliers, in line with the Preferred Supplier Networks
• Administrative support for purchasing projects and supplier management (contract reviews, bid summary justifications, vendor record updates, approving Purchase Orders, data analysis)
• Works with high ethical standard, in compliance with the law and the AbbVie policies and procedures
• Support the Category Management Team strategy by enforcing the supplier preferred network, having understanding of Category Management Team initiatives/priorities, having subject matter expertise and educating stakeholders of the same
• Effectively develop and negotiate confidentiality agreements, stand alone contracts and Statements of Work and any other agreement in alignment with agreed category strategies, at a financial approved and authorized for the position
• Manage standard Procure-to-Pay intake contract requests within established Service Level metrics
• Assist in the execution of process efficiency related projects that serve to improve customer experience within the Procure-to-Pay process

Qualifications

• Bachelor’s degree or 4 years equivalent work experience
• The ideal candidate should have a minimum of 2 years of procurement/negotiations experience in purchasing, preferably, but not limited to Pharmaceutical.
• Strong knowledge of MS Excel, PowerPoint, Word and Outlook.
• Solid experience conducting vendor negotiations
• Strong experience of customer services type roles
• Ability to prioritize and organize workload across multiple projects
• Proficient in Microsoft Word, Excel and PowerPoint. Possesses ability to learn and utilize other software tools as necessary
• Strong organizational skills required to coordinate and manage multiple cross divisional work process and projects

Additional Requirements

• Hybrid role requiring 3 days in-office (Tuesday/Wednesday/Thursday) and 2 days remote (Monday/Friday).