Specialist, Customer Account

Role: Customer Account Specialist providing advanced support to high-tier domestic customers in private practices, clinics, and pharmacies. Responsibilities: analyze and resolve complex customer issues, independently manage service requests, lead cross-functional teams to improve customer service processes, develop key customer relationships, identify process improvements, mentor junior team members, and monitor performance metrics. Requirements: bachelor’s degree or equivalent; 3-5 years in customer service, preferably in regulated industries; strong critical thinking, problem-solving, and decision-making skills; experience with CRM software and process improvement methodologies like Six Sigma or Lean preferred. HighValue: healthcare industry focus, dedicated account ownership, complex customer support, process improvement initiatives, and leadership in a regulated environment. WorkSetup: not specified; likely office-based or hybrid given customer support context.