Specialist, AMER Site Accounts, Scheduling & Cell Logistics

Role: The Americas Site Account Specialist, Scheduling and Cell Logistics, manages patient treatment scheduling for Bristol Myers Squibb's autologous cellular immunotherapy products, acting as the primary contact for treatment centers. Responsibilities include creating and maintaining patient schedules, troubleshooting issues, coordinating with internal and external stakeholders, executing exception processes, and supporting real-time system operations. The role emphasizes delivering a positive customer experience and maintaining accurate data within scheduling systems. Qualifications required are a bachelor's degree or 3 years of relevant work experience, with preferred backgrounds in customer service, patient services, or logistics. The position demands strong communication skills, adaptability, and ownership, with an office-based component in Seattle, WA, requiring at least 50% in-office presence, and travel not exceeding 10%. The role supports a shift from 8 am to 5 pm, with occasional overtime and holiday support. This position offers exposure to biopharma operations in cell therapy logistics, supporting commercial immunotherapy products, with potential project participation and cross-functional collaboration.