Spec Reimbursement Patient Accounts

Role: Reimbursement Specialist handling patient accounts and billing inquiries. Main objectives include resolving billing issues, researching account credits, reviewing insurance coverage for genetic testing, and ensuring compliance with CLIA and HIPAA regulations. Responsibilities encompass engaging with patients via calls, email, and chat; managing aged accounts; documenting activities; participating in quality assurance; and supporting collections efforts. Required qualifications include a high school diploma or GED, with 1+ years in customer service, medical billing, or health insurance preferred. Skills in customer service, communication, problem solving, and organizational management are essential; knowledge of ICD-10, CPT, HCPCS coding is advantageous. Preferred qualifications include bilingual English/Spanish. The role involves light physical activity and is likely office-based, emphasizing compliance with regulatory standards and teamwork. No specific therapeutic area, modality, or clinical development stage is indicated, focusing primarily on billing and accounts receivable within a healthcare or genetic testing context.