Site Lead, GTS IT Operations (Sr Mgr)

Role Summary

The Site Lead, GTS Operations is responsible for overseeing the daily IT operations of BeOne Medicine’s San Carlos office, ensuring seamless technology services that support core business and scientific functions. This role provides a critical interface between end users and the broader IT organization, with a strong focus on delivering high-quality support and service management within both office and laboratory environments. This role will be based in our San Carlos office 5 days a week.

Responsibilities

• Site Operations: Serve as the primary IT contact for the San Carlos site.
• Lead IT initiatives and projects to ensure timely and budget-compliant completion.
• Act as the technical escalation point for complex end-user and infrastructure issues.
• Ensure local compliance with BeOne‚Äôs IT policies, procedures, and security standards.
• Align IT services with business needs through close collaboration with local leadership and functional teams.

• End User & Laboratory Support: Manage escalated service desk incidents and ensure SLA compliance.
• Provide technical support for a mixed office/laboratory environment, including scientific instruments and lab-specific applications.
• Drive continuous improvement of ITSM processes (incident, request, change, and problem management).
• Partner with Facilities, Lab Operations, and Security to deliver technology support across functional spaces.
• Lead technology rollouts, infrastructure upgrades, and office expansions as needed.

• Technology & System Oversight: Demonstrate advanced expertise in Office 365, Azure, and Intune, including Exchange, SharePoint, and Teams.
• Maintain and support core IT infrastructure, networks, and endpoint systems.
• Utilize tools like ServiceNow for incident tracking, reporting, and service performance analysis.
• Identify opportunities for operational optimization and cost savings through contract/vendor reviews.
• Support and manage the integration of IT systems in laboratory environments.

• Leadership & Collaboration: Supervise daily activities of full-time and contingent local San Carlos IT staff, ensuring consistent service delivery and adherence to company standards.
• Provide coaching, mentoring, and performance management to team members.
• Lead team meetings, share best practices, and foster a collaborative work environment.
• Prepare and deliver executive-ready PowerPoint presentations and project updates for internal stakeholders.
• Cultivate a culture of service excellence, accountability, and innovation.
• Ensure local staff meet their goals and objectives.

• Supervisory Responsibilities: Daily management of FTE and CW GTS IT Operations San Carlos Operations staff members.
• Oversee the daily workload of the local San Carlos Operations staff, ensuring adherence to processes and standards.
• Leading and mentoring the San Carlos Operations staff, including training and performance management.
• Conducting regular team meetings, providing guidance, and fostering a collaborative working environment.
• Ensuring the San Carlos GTS Operations staff meet their goals and objectives.

Qualifications

• 5‚Äì7 years of progressive IT operations experience, with at least 2 years in a site leadership role.
• Broad understanding of systems administration, IT infrastructure, and user support methodologies.
• Prior experience supporting laboratory and office environments in a biopharmaceutical or life sciences setting.
• Proficiency in Microsoft Office suite including Excel, Word, Visio, Project, and PowerPoint.
• Excellent interpersonal skills with the ability to influence across functions and levels.

Travel

• Occasional travel may be required for team collaboration, training, or project needs.