Site IT Specialist

Role Summary

Ready to lead the IT backbone of Novartis’ Morrisville manufacturing sites as Site IT Specialist, you’ll be the on-site point person who turns plans into reliable, compliant technology operations. You’ll orchestrate end-to-end services—from network and workplace technologies to servers and cloud—while embedding security, quality, and service management best practices. Partnering with global Data, Digital & IT, engineering, vendors, and local leaders, you’ll ready the site for go-live and steady-state, resolve issues with care and urgency, and continuously improve how colleagues work every day—so life-changing medicines can reach patients faster. Location: Morrisville, USA

Responsibilities

• Lead stable, secure, compliant technology operations for Morrisville manufacturing sites.
• Execute Information Technology Service Management processes for timely issue resolution.
• Plan and deliver site infrastructure across network, workplace, compute, storage, and hosting.
• Validate networks and technologies; support go-live readiness and operational handover.
• Apply cybersecurity governance; manage vulnerabilities, patching, and documentation.
• Partner with stakeholders; translate requirements; produce procedural and training materials.
• Govern suppliers and services; enforce service levels and drive improvement.

Education

• Bachelor’s or Master’s degree in a relevant technical field.

Qualifications

• Required: 5+ years of relevant experience in a GMP environment.
• Required: Experience in IT operations, service management, or infrastructure within regulated environments.
• Required: Ability to support compliant IT services including core ITSM processes.
• Required: Knowledge of cybersecurity governance and audit readiness.
• Required: Strong communication and documentation skills.
• Preferred: ITIL certification; security certifications.
• Preferred: Experience with site start-up phases including design and commissioning.
• Preferred: Familiarity with OT environments such as SCADA and building management systems.