Site IT - Quincy
Phibro Animal Health
June 26, 2026
On-site
Quincy, IL
IT
Position Details
Individuals must understand IT concepts, policies, procedures, and plant/admin software images and communicate technical terminology effectively with non-technical customers.
Role Responsibilities
- Provide local end-user IT support for manufacturing systems/interfaces, conference rooms, PC hardware/software, mobile devices, printers, accessibility, and related issues.
- Work with corporate IT to resolve issues affecting IT applications, servers, networks, and 3rd-party infrastructure at the site.
- Coordinate with Service Desk to order, build, configure, and deliver new PCs (install software, apply end-user customizations, provide instructions/orientation).
- Manage/monitor/support local AV equipment and services in meeting rooms.
- Perform move/add/change activities on office phones and systems.
- Provide hardware/software support in person or by phone for workstation hardware, specialized business applications, and productivity software.
- Troubleshoot Windows desktop configuration, networking, and printing.
- Monitor/update ITSM system (manage open tickets, update users, escalate per guidelines) and meet/exceed SLAs.
- Handle customer complaints/escalations and report to manager.
- Provide “white glove” support for senior management and high-profile customers.
- Ensure obsolete equipment disposal per company policy and local/state/federal requirements.
- Lead/manage local IT projects, systems, and procedures to meet departmental goals.
- Support Infrastructure/Operations with local server/WAN/circuit/router/hub/switch status.
Qualifications & Experience (Minimum)
- 2+ years in Desktop Support
- 2+ years in Helpdesk/Service Desk
- 2+ years in networks, operating systems, storage platforms, and virtual servers
Required/Preferred Skills & Competencies
- Advanced Microsoft Office skills
- Proficient with email/phones/cell phones and office equipment
- Proficient with Adobe Professional and Microsoft Office
- Strong written/verbal and interpersonal communication; customer service orientation; critical thinking; problem solving; initiative and prioritization; ability to work in a team environment.
Education & Experience
- See “Qualifications & Experience (Minimum)” above.
Benefits
- Compensation range: $60,000.00–$68,000.00
Application Instructions
- If you do not meet all qualifications, you are encouraged to apply.
Individuals must understand IT concepts, policies, procedures, and plant/admin software images and communicate technical terminology effectively with non-technical customers.
Role Responsibilities
- Provide local end-user IT support for manufacturing systems/interfaces, conference rooms, PC hardware/software, mobile devices, printers, accessibility, and related issues.
- Work with corporate IT to resolve issues affecting IT applications, servers, networks, and 3rd-party infrastructure at the site.
- Coordinate with Service Desk to order, build, configure, and deliver new PCs (install software, apply end-user customizations, provide instructions/orientation).
- Manage/monitor/support local AV equipment and services in meeting rooms.
- Perform move/add/change activities on office phones and systems.
- Provide hardware/software support in person or by phone for workstation hardware, specialized business applications, and productivity software.
- Troubleshoot Windows desktop configuration, networking, and printing.
- Monitor/update ITSM system (manage open tickets, update users, escalate per guidelines) and meet/exceed SLAs.
- Handle customer complaints/escalations and report to manager.
- Provide “white glove” support for senior management and high-profile customers.
- Ensure obsolete equipment disposal per company policy and local/state/federal requirements.
- Lead/manage local IT projects, systems, and procedures to meet departmental goals.
- Support Infrastructure/Operations with local server/WAN/circuit/router/hub/switch status.
Qualifications & Experience (Minimum)
- 2+ years in Desktop Support
- 2+ years in Helpdesk/Service Desk
- 2+ years in networks, operating systems, storage platforms, and virtual servers
Required/Preferred Skills & Competencies
- Advanced Microsoft Office skills
- Proficient with email/phones/cell phones and office equipment
- Proficient with Adobe Professional and Microsoft Office
- Strong written/verbal and interpersonal communication; customer service orientation; critical thinking; problem solving; initiative and prioritization; ability to work in a team environment.
Education & Experience
- See “Qualifications & Experience (Minimum)” above.
Benefits
- Compensation range: $60,000.00–$68,000.00
Application Instructions
- If you do not meet all qualifications, you are encouraged to apply.