ServiceNow Business Analyst

Role: The Business Analyst supports the CMDB & ITOM POD by coordinating delivery, documentation, and operational readiness to enhance service support activities. Responsibilities include managing backlog refinement, facilitating communication between business and technical teams, supporting process documentation, tracking delivery milestones, and assisting testing and validation efforts. The role promotes operational efficiency through process improvements and ensures compliance with policies. Requirements: Bachelor's degree plus 6 years of related experience, or master's with 5 years, or PhD with none; strong skills in stakeholder coordination, documentation, and project tracking tools like ServiceNow and Jira; foundational understanding of CMDB concepts and ITOM workflows; excellent communication and organizational skills. Preferred: Exposure to ServiceNow CMDB or ITOM workstreams and Agile methodologies. The position emphasizes supporting enterprise IT operations within a structured delivery model, with cross-functional interaction among engineering, testing, and business stakeholders. Work setup and travel details are not specified.