Service Technician III (Bothell, WA)

Role Summary

Service Technician III in Bothell, WA responsible for repairing RF, laser, and IPL systems and associated accessories, documenting service activities, and providing technical support to customers and the service team.

Responsibilities

• Complaint confirmation and failure analysis of systems and accessories returned for service
• Logistical and administrative support of external vendor system repair
• Repair of RF systems and associated accessories
• Repair of Laser systems and associated accessories
• Repair of IPL systems and associated accessories
• Run validated final test on repaired systems
• Accurately document all service activities and generate service reports
• Perform backup technical phone support as a backup to the customer support group
• Adhere to all Solta and GMP regulated procedures and processes
• Build/design test fixtures used to service and test systems
• Phone technical support for external and internal customers
• Service documentation

Qualifications

• High School Diploma required
• Minimum 2 year degree in electronics, engineering or equivalent experience
• Minimum 6 years of service or engineering experience preferably in a medical device, quality regulated environment
• Ability to read and troubleshoot basic electronic schematics and circuits
• Ability to read mechanical drawings
• Familiarity with Word & Excel
• Ability to assemble tools or products with minimal documentation
• Able to work with limited supervision
• Ability to work with oscilloscopes, DVM, calipers and hand tools
• Ability to troubleshoot and investigate the root cause of problems
• Good English skills with effective verbal, writing and reading abilities
• Organized and dependable
• Experienced working in an ESD type environment
• Candidate should be a strong team player with the demonstrated abilities and willingness to wear multiple hats and perform a wide range of tasks (from menial to analytical) within a dynamic environment
• Acts as a mentor to level 1 and 2 Service Technicians

Skills

• Verbal and written communication
• Analytical and reading skills
• Ability to apply mathematical concepts to practical situations

Education

• High School Diploma required
• Minimum 2 year degree in electronics, engineering or equivalent experience

Additional Requirements

• Physical: lifting up to 70 pounds; standing/walking for extended periods; daily keyboard data entry; close vision
• Work Environment: lab environment with moderate noise; potential exposure to bio-hazardous materials with standard protective techniques
• Safety: adhere to health and safety practices to ensure a safe work environment