Service Support Manager

Role: Service Support Manager, serving as a technical authority and field support lead for specific product lines within Life Sciences and Clinical Diagnostics. Responsibilities: own technical support and escalations, support new product launches, develop service documentation and training, monitor field performance, and collaborate with Engineering, Product Management, Quality, and Field Service teams to address technical issues and improve support processes. Requirements: Bachelor's in Engineering, Bioengineering, Biological Sciences, Biotechnology, or related; 2+ years relevant experience or 5+ years in a Life Science, Medical Device, or cGMP environment; strong troubleshooting skills in instrument systems; familiarity with CRM and technical documentation; excellent communication and interpersonal skills. Preferred: knowledge of ProteinSimple systems, customer support experience. High-Value: focus on instrument troubleshooting, cross-functional collaboration, global field support, and product lifecycle management. WorkSetup: not specified; likely hybrid or on-site support.