Service Reliability Engineer - Data & Insights Engineering Hub

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Service Reliability Engineer – Data & Insights Engineering Hub

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

As part of a collaborative team of versatile professionals focused on data, data pipelines and capabilities on the AWS data platform for Lilly Research and Development, you will be responsible for system reliability and resiliency meeting dynamic and high Quality and Regulatory standards, assuring and improving operational and data capabilities.

You have a passion for collaboratively assessing, prioritizing, driving and implementing operational improvements and solutions, continuously learning, guiding and elevating teams for improved operations, metrics and stakeholder experiences.

You will capitalize on automation and AI opportunities to reduce manual effort and operational incidents and risks, and improve operations.

You have strong communication, problem solving and analytical skills and are adaptable to changing circumstances.

What you will bring

• Strong background in Service Management
• Knowledge of DevSecOps quality, project management and software development approaches.
• Depth of AWS experiences
• Ability to effectively communicate and influence key stakeholders to support and implement proposed strategies, process improvements and operational decisions
• Resourcefulness and ability to devise creative solutions to problems
• Strong understanding of tech to gather data and problem solve
• Strong understanding of ITIL, service management frameworks, quality and regulatory requirements.
  
  
  

Basic Qualifications

• Position requires a Bachelor's degree in Information Management, Computer Science, or a related field
• Minimum 7 years of experience in IT service delivery, data engineering or software development lifecycle roles.
• Proven experience in managing validated systems and compliance processes.
  
  
  

Additional Preferences

• Pharmaceutical or healthcare industry experience highly valued
• Deep understanding and prior experience leading the support of GxP systems where audit-readiness is paramount. System Custodianship experience.
• Experience in a hybrid cloud environment. Familiarity with the following technologies: AWS Cloud Services under Compute, Storage, Database, Database Migration, Orchestration, Analytics, Infrastructure, etc. Big Data Technologies such as spark, pyspark for near-real time data processing. Microservice system design, cloud performance design, cloud hosting and DevOp. Data ingestion, data products, consumption enablement, analytics and AI/ML solutions. Code versioning tools such as Github
• Experience with ITIL v4 processes, framework, and tools that support it (e.g., ServiceNow).
• Experience with vendor management and third-party service oversight.
• Familiarity with tools like HP ALM.
• Experience with Agile (Scrum) and JIRA.
• Experience in reliability engineering and monitoring practices, environments, and tools monitoring/observability, configuration management, CI/CD, etc.).
• Effective written and verbal communication skills for both technical and non-technical audiences.
  
  
  

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location. The anticipated wage for this position is

$123,000 - $180,400

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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