Service Manager

Role: Serve as the primary customer interface for technical support and maintenance of medical equipment, ensuring timely resolution of service concerns within designated regions or product lines. Responsibilities: perform maintenance activities (preventive and remedial), manage support logistics, and coordinate with internal teams to uphold service standards. Develop technical expertise and understand customer needs to deliver effective solutions; act as a knowledgeable point of contact for customer issues and support continuous relationship management. Requirements: Bachelor's degree or equivalent experience; relevant experience in service or customer support, especially in healthcare or biopharma equipment. For US roles, at least 6 years of experience; outside US, comparable expertise. Skills: strong communication, problem analysis, project management, and technical troubleshooting abilities. Preferred: prior experience with medical devices or healthcare equipment support, and knowledge of configuration and installation of related systems. High-value specifics: role involves working on healthcare or diagnostic equipment, with a focus on service delivery, customer satisfaction, and technical support within a regulated environment. Location: Miami, FL, with no explicit travel requirements noted.