Service Manager

Role: Field service technician supporting maintenance, repair, and refurbishment activities on customer sites for medical devices or equipment. Objectives include ensuring operational uptime, customer satisfaction, and compliance with service standards. Responsibilities: act as the primary contact for support, manage technical issues, maintain customer relationships, and execute preventive and remedial maintenance within established procedures. Develop technical expertise and leverage understanding of product configurations to resolve issues effectively; may provide guidance to new team members. Requirements: Bachelor's degree or equivalent experience (6+ years if high school diploma), advanced technical knowledge in service and customer support, proven problem-solving skills, and strong communication abilities. Location: Miami, FL, with no specified travel. Qualifications may include project management skills and the ability to analyze and resolve technical problems. The role emphasizes autonomous execution within standard practices, with some judgment and guidance. It’s suited for an individual contributor or an early team leader with interpersonal skills. High-value specifics: support for medical or healthcare-related equipment, possibly in diagnostic or therapeutic areas, with a focus on customer service and technical troubleshooting in a regulated environment. No sponsorship or vaccination requirements specified; relocation assistance available.